Complaints Handler.

Complaints Handler
Epsom – Hybrid after training
Full Time Permanent
Competitive Salary + excellent benefits including:

• Employee car scheme for you + family
• 25 days holiday + bank holiday
• Private medical care
• Monthly well being hour
• Volunteering days
• Enhanced maternity and paternity
• Annual events
• Flexible work scheme

+ more
  
Dynamite Recruitment are pleased to be working with a global brand financial services company who are looking to expand their complaints team with an experienced complaint handler who has ideally had exposure to an FCA or motoring industry environment.
  
This is an excellent opportunity to join a household name company who will provide consistent 1:1 training, clear objectives, an encouraging environment, and career progression and stability.
  
Duties include:

• Providing exemplary complaint resolution and customer service
• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
• Work closely with operational teams to ensure effective communication is upheld
• Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
• Keep accurate records of all customer contact and adding complaints onto the complaints log.

  
The ideal candidate:

• Strong verbal and written communication skills.
• Previous experience working in complaints in an environment governed by the Financial Conduct Authority or in the Motor Finance industry would be desirable.
• Good decision making and judgement skills.
• Proactive and task focused, able to work efficiently under your own initiative.
• Team-orientated, promoting an inclusive and collaborative working environment.
• Strong time management and organisational skills.

  
For more information on this role please contact Sophie Quinn sophie.quinn@dynamiterecruitment.com