Trainee Recoveries Clerk

Trainee Recoveries Clerk

Job Title: Trainee Recoveries Clerk
Contract Type: Permanent
Location: Petersfield, Hampshire
Salary: £19000.00 - £21000.00 per annum
Reference: BBBH3941_1503505045
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: August 23, 2017 17:17

Job Description

Trainee Recoveries Clerk

Location: Petersfield
Salary: £19,000 - £21,000
Hours of Work:

  • Monday, Wednesday & Friday: 08:00 - 18:00 (Shift patterns)
  • Tuesday & Thursday: 08:00 - 20:00 (Shift patterns)
  • Saturday: Minimum of 1 Saturday a month (09:00 - 13:00)

Dynamite Recruitment is delighted to be working in partnership with one of our top 10 clients based in Petersfield. Due to growth within the business, our client is looking to recruit Trainee Recoveries Clerk to join their already successful team.

The Recoveries department is responsible for managing the recovery of outstanding balances from post-default customers.

Responsibilities of the Role

  • Attempt to contact customers through the use of telephone, letter and email
  • Collecting payment of the full outstanding balance or to negotiate an affordable payment plan based on each customer financial circumstances in a target driven environment
  • Manage agreed payment plans to ensure that they are performing
  • Negotiate settlements within the agreed criteria
  • Taking debit card payments and promoting the use of Direct Debit payments
  • Recognising, recording and deal with queries and complaints regarding customer accounts
  • To ensure all information is accurately recorded on customer accounts
  • Other departmental work as required including cross team working
  • To ensure a high level of customer service is maintained and each customer is treated fairly in line with the TCF principles
  • Review accounts and where necessary refer accounts to Litigation to pursue the most appropriate enforcement further
  • To ensure that the collection of payments from customers is conducted in a timely manner and adhering to the company's collection procedures
  • To ensure that all communications with the customer are in line with our responsibilities under the appropriate and current legislation

Person Specification

  • Be able to remain calm under pressure
  • Be driven to achieve daily, weekly and monthly targets
  • Be able to work flexible hours with late evenings and some weekend work
  • Must be organised and flexible to respond to various task requests efficiently and without losing focus on any of them
  • Previous customer collections experience in a consumer credit environment is preferable, but not essential (full training will be given)

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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