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Vacancy Title: Third Party Assist - Gloucester
Contract Type: Permanent
Location: England
Industry:
REF: 602543
Contact Email: jessica.martin@dynamiterecruitment.com
Vacancy Published: 20 days ago

Vacancy Description

Customer Service Consultant
Starting salary of £17,500 P/A + Full Benefits!!
***Full Training Provided***
Full Time - Permanent - Monday to Friday - 9am to 5pm


Our client offers some of the best company benefits in the local area and include:

  • 23 days annual leave rising to 25 days
  • Onsite restaurant with roast dinners for just £2!!!
  • A car leasing and cycle to work scheme after 6 months service
  • Local car parking and free shuttle bus to the offices
  • Company social and sports events
  • Dental Insurance, Private Medical Insurance etc.
  • Plus so many more!!
Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Service Consultant to join their Gloucester team.
This is a fantastic opportunity for someone looking for an office-based customer focused role or for someone who is looking to pursue a career within insurance!!
The Role:
  • Handle a variety of incoming calls, answering queries and questions relating to customers insurance claims.
  • Ensuring that data protection checks are run on each customer calling in.
  • Collating important, relevant information from the customer to open up / settle their claim.
  • Managing customer expectations realistically.
  • Liaising with internal departments using strong and effective communication.
  • Overcoming objections, handling customer complaints and ensuring the customer receives a fantastic service.
The Ideal Candidate:
  • Will need to have some form of customer services experience. If you are currently working at a Supervisor, Team Leader, Team Manager, Assistant Manager or Manager level within retail, hospitality, care work or health care we would love to hear from you!!!
  • Must be customer focused with great communication skills and good attention to detail.
  • Will need to possess strong persuasive skills and be quite resilient in certain situations.
  • Must have good IT skills and strong written literacy skills.
  • Will be educated to GCSE level or equivalent in both Maths and English.
  • Needs to be able to travel to and from Brockworth, Gloucester for the hours detailed above - the offices are very easy to get to by bus or car!!