Vacancy Title: Third Party Assist - Gloucester
Contract Type: Permanent
Location: Gloucester
REF: 602543
Vacancy Published: 14 days ago

Vacancy Description

Claims Handler - Third Party Assist

Do you have a passion for delivering excellent customer service? Are you looking for a company that prides itself on reward and recognition of their staff?
As an award winning insurer, Ageas focus on providing a first class customer service. We are looking for passionate, enthusiastic professionals to work within our Third Party Assist team in our Gloucester office. We offer a busy, fast-paced environment where our employees can grow and develop.

The main duties of a Third Party Assist Handler are:
Working with autonomy and talking persuasively to customers to settle claims quickly and effectively.
Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service.
Provide a level of quality customer service in line with the Claims Guiding Principles.
Be accountable of complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers.
The desired experience for a Claims Handler:
Our Claims Handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate individuals that thrive in a customer service environment. No claims experience is necessary as you will benefit from comprehensive induction training.
To deliver exceptional customer service you must be curious and skillful; you must listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs.

Here are some of the benefits you can enjoy working with us;
A competitive pension for which Ageas will pay twice the amount.
Generous amount of holidays with the option to buy up to 10 additional days.
Annual salary review.
Discretionary annual bonus based on personal and company performance.
Life assurance of 4x salary with the option to flex up.
Return to work programme scheme.
Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner
Support groups - wellbeing activities, yoga, mindfulness sessions, Sports and Social Club events and more.
About #Ageas:
With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We’ve scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market.

We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers.

We are the Proud Partners of Bourne Free – Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance Charter and the Insurance Inclusion Pledge and support the Rays of Sunshine and will continue to broaden our Inclusion agenda.

Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success

Want to be part of a Winning Team? Come and join Ageas. Around 3,000 people in UK based offices in Manchester, Stoke, Gloucester, Bournemouth, Eastleigh and London.