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Technical support / 1st Line- temporary

Job Title: Technical support / 1st Line- temporary
Contract Type: Temporary
Location: Southampton
Industry:
Salary: 10.00-11.00 per hour
Reference: 1252110
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: March 07, 2022 17:46

Job Description

 
Technical Support/ IT support – Temporary
 
Duration : This is a temporary role - ongoing   
Location: Eastleigh Southampton   
Salary: £10.00-11.00 per hour
Plus, fantastic benefits   

Hours of work: Two shifts available 7-3 and 8-4 Monday – Friday
OR 7-3 and 8-4 Wednesday – Sunday   

Dynamite recruitment is currently working in partnership with a very well-established business based in the Southampton area    Our client provides specialist technical products and an outstanding service to support this   

Due to developments plans our client is now looking to recruit  1st Line support / Technical Support /helpdesk executive to join the business   

As 1st Line  Support / Technical Support you will be responsible for assisting a variety of clients with all-round technical issues   

Your key duties will include the following:   
  • Providing 1st Line technical support to customers with technical issues
  • Technical Support : Acting as the first point of contact for all calls
  • Raising tickets – working through raised tickets
  • You will be responsible for escalating issues according to the escalation process and ensuring the right people are aware of any issues that need attention.
  • You will be expected to log & update all calls on the call management system.
  • You are expected to provide software support using Remote Control/Access systems, following basic processes and diagnostics to establish the exact problem on site and implement fixes. This includes providing technical support for both company engineers and third-party engineers on site and escalating to 2nd Line when necessary.
  • You will be required to assist with the implementation of new software, hardware releases and rollouts as part of a team, ensuring that procedures are followed, and installations double checked at all times.
   The ideal 1st line support / Technical support advisor candidate will
  • Ideally have experience in 1st Line Support / Technical Support OR have a keen interest / have studied in IT and will have some customer support experience
  • Have previous experience within customer services and technical knowledge
  • Will have key Technical Skills
  • Will have excellent communication skills and experience
  • Will have good administration skills and experience
  • Will be able to multitask
 
To be considered please submit your CV Immediately    INDDYN

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