Technical Support / 1st Line Technical Support

Location: Chandlers ford

Salary: £20,430

Working hours 8am - 6pm Monday - Friday, you will be required to work on a call out rota from home

Dynamite recruitment is currently working in partnership with a very well-established business based in the chandlers Ford

As Technical Support and Helpdesk you will be responsible for assisting a variety of clients with all round 1st line technical supports

You will also support the company overall with 1st line assistance

Your key duties will include the following:

• Act as the single point of contact into IT Support, accepting communication via phone, email, web portal, face to face or remote support.
• Support and management of all mobile devices; phones, tablets, dongles
• Troubleshoot all issues reported to the IT Service Desk, devising a resolution or workaround until permanent resolution is found
• Build and configure new IT assets using documented procedures and client imaging technologies
• Set up of new employees with the relevant accounts, access and equipment

The Ideal Candidate

• Basic knowledge of Apple OS and associated cloud application
• Experience within an IT support role
• Understanding of network / server infrastructure
• Knowledge of Windows Client Operating Systems - Windows 7/1

If this role is of interest and you are available ASAP please call Dan on 02392455422

Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.