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Technical Customer Support

Job Title: Technical Customer Support
Contract Type: Temporary
Location: Eastleigh
Industry:
Salary: 20000
Reference: 9587120011
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: May 05, 2021 14:32

Job Description

Technical Customer  Support

We have Temporary Positions available to start immediately 

Duration: 6 months at least 

Location: Eastleigh Southampton

Salary: £20000 per annum

Hours of work: you will need to be available to work shifts of 4 days on and 4 days off, between the hours of 6am and 7pm on a rota basis 
You will also need to be flexible to also support on a rota basis on call for a night cover from 10pm  - 07.30am 

Plus, fantastic benefits

Dynamite recruitment is currently working in partnership with a very well-established business based in the Eastleigh area of Hampshire
Our client provides specialist technical products along with an outstanding service to support this

Due to developments plans our client is now looking to recruit a Technical Customer Support executive to join the business on a temporary basis 

As Technical Customer Support you will be responsible for assisting a variety of clients with all round technical issues


Your key duties will include the following:
*Acting as a first point of contact for all customer calls 
*It is your responsibility to ensure that calls are answered professionally and within agreed timeframes 
*You will log any technical issues both by email and telephone
*You will update client records using the internal system 
*You will be responsible for escalating issues that you are unable to help with to other departments and third parties 
*You will complete administartion to support with the above 
 
The ideal Technical Support Advisor 

  • Have worked as a call hander previously 
  • Will have ideally assisted customers with technical or IT related issues although a keen interest in technical / IT would be sufficient
  • Will have strong administration skills and experience 
Will have the following competencies

  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • Problem analysis/problem solving
  • Good Timekeeping
  • Adaptability
  • Attention to detail
  • Working in a very pressurized environment
  • Understanding of SLAs and KPIs
  • Computer Literate
  • Quick learner
  • Flexible and adaptable
To be considered please submit your CV Immediately