Technical Customer Service Advisor
Chandlers Ford
Full Time
£19,000 - £23,000 + Benefits including

• Holidays rising to 25 days*
• Pension scheme
• Private health scheme
• Staff discount on products
• Subsidised canteen
• Free on-site parking
• Day off for your birthday
• Employee discount scheme

Dynamite Recruitment are working with a well known retailer who due to recent growth have a brilliant opportunity for a Technical Advisor to join their team

Working alongside the company workshop you will be supporting customers and end users with product faults, pre and post sales technical support and fault finding and spare part enquiries.

The successful candidate will need to have thorough and proven tool knowledge. Customer Service experience would be hugely desirable but product knowledge is essential

Job responsibilities

• Provide technical support and information to customers by phone and email
• Working alongside the workshop you will Identify and solve product faults
• Assist the sales team with pre and post sales technical support
• Resolve and advise on spare part enquiries

Skills required

• Proven tool knowledge
• Excellent written and verbal communication skills
• Confident and clear telephone manner
• Call centre experience is preferable but not essential
• Good IT skills, proficient in the use of the Microsoft Office 365 suite of programmes

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.