Team Manager – Financial Services
Salary: £25,000 - £28,000 P/A + full company benefits
Hours: 9-5pm, Monday to Friday
Dynamite Recruitment is excited to be recruiting a Team Manager for an award-winning and internationally recognised clients in the Financial Services industry!
The Team Manager will be responsible for supporting the Head of the Department with team management responsibilities, as well as leading by example and working as a core member of the team.
The Team Manager will:
- Liaise with the Head of Department and provide any relevant feedback or employee updates as necessary.
- Support the Head of Department with training new starters and conducting annual reviews with the team.
- Mentor, manage and support the Client Service Administration team in delivering an excellent service to a portfolio of clients.
- Collect renewal terms from third parties and share with the CSA’s for them to fully administer their client’s accounts.
- Assist in handling claims via email, post or telephone.
- Conduct spot checks on the team to make sure the quality of their work is at company standard.
- Record, report and ensure the team is hitting daily, weekly and monthly KPI’s.
- Enforce and ensure the team adhere to company guidelines and FCA regulations.
The ideal Team Manager will:
- Must have worked for a financially regulated or financial services organisation such as insurance, banking, investments, mortgages or claims!!
- Must have strong customer services and both written and verbal communication skills.
- Will require previous Team Manager, Team Leader or Supervisor experience from an office and financially regulated environment.
- Must have experience with coaching and training staff and conducting regular reviews.
- Will possess strong administration and IT skills, including experience working with Excel & spreadsheets.
- Will need to be a good team player and be very well organised!
- Must be client focused and have experience with dealing with customers and/or clients daily.
To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment!!
Key words: financial services, FSA, FCA, banking, insurance, investments, mortgages, claims, international, SME, personal, individual, team manager, team supervisor, team leader.