Job Description
For this role we are looking for someone who enjoys managing and developing a team, someone who can lead from the front and isn’t afraid to work alongside their team with development and overcoming obstacles. The ideal candidate is personable, has a sense of humour but can be regimented and rigorous where needed. You will be managing a team of 15 people this will include onboarding staff, developing staff and progressing team members.
Duties include:
- Ascertain customer requirements and take appropriate action
- Ensure customer satisfaction in respect of company service levels
- Meet individual targets/tasks and make a valued contribution to the effective delivery of the team goals
- Maintain and develop customer relationships with customers and stakeholders
- Comply with all legislation and company standards and procedures
- Ensure data is collated and stored in the appropriate manner in line with company procedures
- Responsible for less experienced members of the team and apply knowledge to specific issues to ensure less experienced team members are developed
- Deliver training to improve performance
- Coaching, mentoring and call quality monitoring
- Adhere to company complaints procedure in line with The Property Ombudsman guidelines
- Ensure auditing and evidencing of audits on key tasks are carried out
- Role model to team members
- Ensure team meet agreed service levels
- Assess and report risk
Experience required:
- Customer Service Experience
- Strong Leadership skills
- Proven Experience of managing Teams of people
- Understanding of Lettings and Property Management
- Excellent organisational and time management skills
- Excellent communication and interpersonal skills
Salary range between £25,00 - £30,000
For further information on this please contact Tegan Sillett at Dynamite Recruitment tegan.sillett@dynamiterecruitment.com