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Team Leader Property management

Job Title: Team Leader Property management
Contract Type: Permanent
Location: Fareham
Industry:
Reference: 1208213
Contact Email: contact@dynamiterecruitment.com
Job Published: January 25, 2022 16:32

Job Description

I am currently recruiting for a property management Team Leader to join a fantastic and busy office that prides themselves on customer experience. This role is a fantastic opportunity for someone with previous managerial experience looking to develop within the property sector or someone with property management experience looking for the step up to team leader. You will be offered full training.

For this role we are looking for someone who enjoys managing and developing a team, someone who can lead from the front and isn’t afraid to work alongside their team with development and overcoming obstacles. The ideal candidate is personable, has a sense of humour but can be regimented and rigorous where needed. You will be managing a team of 15 people this will include onboarding staff, developing staff and progressing team members.
Duties include:
  • Ascertain customer requirements and take appropriate action
  • Ensure customer satisfaction in respect of company service levels
  • Meet individual targets/tasks and make a valued contribution to the effective delivery of the team goals
  • Maintain and develop customer relationships with customers and stakeholders
  • Comply with all legislation and company standards and procedures
  • Ensure data is collated and stored in the appropriate manner in line with company procedures
  • Responsible for less experienced members of the team and apply knowledge to specific issues to ensure less experienced team members are developed
  • Deliver training to improve performance
  • Coaching, mentoring and call quality monitoring
  • Adhere to company complaints procedure in line with The Property Ombudsman guidelines
  • Ensure auditing and evidencing of audits on key tasks are carried out
  • Role model to team members
  • Ensure team meet agreed service levels
  • Assess and report risk
  
Experience required:
  • Customer Service Experience
  • Strong Leadership skills
  • Proven Experience of managing Teams of people
  • Understanding of Lettings and Property Management
  • Excellent organisational and time management skills
  • Excellent communication and interpersonal skills
  
Salary range between £25,00 - £30,000
  
For further information on this please contact Tegan Sillett at Dynamite Recruitment tegan.sillett@dynamiterecruitment.com

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