Service Desk Supervisor

Job Title: Service Desk Supervisor
Contract Type: Permanent
Location: Chandlers Ford
Reference: 996941
Contact Email:
Job Published: November 26, 2020 11:31

Job Description

Service Desk Supervisor
Location: Chandlers Ford
Up to £32k (this can be negotiated depending on experience) 
Hours of work: Full time / Monday – Friday
Churches Fire is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking a Service Desk Supervisor to work from our newly refurbished state of the art Head Office in Chandlers Ford.
The Role:
  • Overall service leadership, resource management, service activity scheduling and project activity planning; within the remit of the IT operational framework.
  • Service Desk ticket management and fair-use allocation.
  • Ensuring the user experience is maintained and improved through the technology continuous improvement program.
  • Supervision and coordination of the first line (tirage), second line and third-line technical support; for all technology, infrastructure, telephony, applications, end-user devices and data services across all locations.
  • Supervision and coordination of the third-line support to all cloud-based services and hosting services.
  • Management of the service desk team, onsite supplier representatives for 3rd-line support activities and 3rd-line support incidents escalated to suppliers or vendors.
  • Create periodic reports of the Service Desk’s performance.
The Ideal Candidate:
  • Minimum of 3 years’ experience as a Service Desk Supervisor with a Small to Medium Business organisation.
  • Minimum of 2 years maintaining a service desk ticketing system.
  • Minimum of 2 years maintaining a knowledgebase library.
  • Minimum of 1 years’ experience within cloud-based infrastructure and applications.
  • User / Customer service and experience focus.
  • Incident and Problem management.
  • Asset and System Life-cycle management.
  • Configuration and Deployment management.
  • Licence and Support / Warranty management.
  • Monitoring, Performance and Optimisation management.
  • Ownership and initiative; within the role capabilities and key performance indicators.
  • Service Monitoring and Reporting.
  • Technical understanding of the company’s technology and future technologies.
  • User and supplier on boarding; for new company acquisitions and suppliers.
  • Project management methodology understanding.
Apply now or contact our Recruitment Team: / 03330112328

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