Service Desk Supervisor
Location: Chandlers Ford
Up to £32k (this can be negotiated depending on experience) 
Hours of work: Full time / Monday – Friday
 
Churches Fire is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking a Service Desk Supervisor to work from our newly refurbished state of the art Head Office in Chandlers Ford.
 
The Role:

• Overall service leadership, resource management, service activity scheduling and project activity planning; within the remit of the IT operational framework.
• Service Desk ticket management and fair-use allocation.
• Ensuring the user experience is maintained and improved through the technology continuous improvement program.
• Supervision and coordination of the first line (tirage), second line and third-line technical support; for all technology, infrastructure, telephony, applications, end-user devices and data services across all locations.
• Supervision and coordination of the third-line support to all cloud-based services and hosting services.
• Management of the service desk team, onsite supplier representatives for 3rd-line support activities and 3rd-line support incidents escalated to suppliers or vendors.
• Create periodic reports of the Service Desk’s performance.

The Ideal Candidate:

• Minimum of 3 years’ experience as a Service Desk Supervisor with a Small to Medium Business organisation.
• Minimum of 2 years maintaining a service desk ticketing system.
• Minimum of 2 years maintaining a knowledgebase library.
• Minimum of 1 years’ experience within cloud-based infrastructure and applications.
• User / Customer service and experience focus.
• Incident and Problem management.
• Asset and System Life-cycle management.
• Configuration and Deployment management.
• Licence and Support / Warranty management.
• Monitoring, Performance and Optimisation management.
• Ownership and initiative; within the role capabilities and key performance indicators.
• Service Monitoring and Reporting.
• Technical understanding of the company’s technology and future technologies.
• User and supplier on boarding; for new company acquisitions and suppliers.
• Project management methodology understanding.

 
Apply now or contact our Recruitment Team: recruitment@churchesfire.com / 03330112328