Service Desk Analyst / 1st Line

Job Title: Service Desk Analyst / 1st Line
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: Up to £23489.00 per annum
Reference: BBBH5635_1556786788
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: May 02, 2019 09:46

Job Description

Service Desk Analyst / 1st Line
Location: Southampton
Hours: Full time (37 hours per week)
Salary: £23,500
Plus, fantastic benefits which include the following:

  • 30 days annual leave + Bank Holidays
  • Free car parking
  • Flexi time working
  • Support for further training and development
  • Travel season ticket loan
  • On site café

Dynamite Recruitment's client, one of the top five institutions of its kind in the world, are seeking a 1st line Technical support to join their stunning offices in Southampton
Working with the service desk team / 1st Line , you will be providing first line technical support to a variety of customers and internal employees and undertake supportive tasks
As a service desk analyst / 1st Line support you will be responsible for the following tasks

  • Helpdesk: Acting as a first point of contact for clients and internal employees via email and on the telephone
  • It is your responsibility to ensure that calls are answered within the KPIs.
  • You will need to follow the basic processes and diagnostics (1stfixes) to establish the exact problem on site and where possible resolve issues for the customer
  • You will be responsible for escalating issues according to company escalation process and ensuring the right people are aware of any issues that need attention.
  • You will be expected to Log & update all calls on both the company call management system and, in some cases, certain third-party systems.
  • It is the Technical Support Analysts responsibility to ensure that the call management systems are up to date with all necessary relevant information.
  • You are expected to provide software support using Remote Control/Access systems, following basic processes and diagnostics to establish the exact problem on site and implement fixes.

The ideal candidate will have

  • Previous experience within Service desk , technical support , 1st line position
  • Will have an IT related qualification ideally
  • Will have good written and communication skills
  • Will have the ability to trouble shoot
  • Will have worked to SLAs and KPIs

To be considered please submit your CV Immediately
Key works , service desk , 1st line , technical support , technician

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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