Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9kew5hbwl0zs1yzwnydwl0bwvudc9qcgcvc2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Service Coordinator / Scheduler

Job Title: Service Coordinator / Scheduler
Contract Type: Permanent
Location: Southampton
Industry:
Salary: up to 24000
Reference: 1256320
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: March 17, 2022 14:00

Job Description

 
Service Co-ordinator/Scheduler

Salary: £ 24000 plus fantastic benefits which include the following
Benefits
  • Competitive Salary
  • 25 days’ holiday
  • Private medical cover
  • 8% Company pension contribution
  • Bike to work salary sacrifice vouchers
  • Gym membership in Fareham or contribution to a local one for remote workers
  • 5 days’ sickness cover, if unused the full or remaining balance will be paid in December
  • Employee referral bonus
 
Hours: Monday to Friday core working hours

Location: Chandler’s Ford

Dynamite Recruitment is proud to be working in partnership with a very well-established service provider who are based in the Chandlers Ford area

Due to huge growth plans our client is looking to expand their Service department and are looking to recruit a Service coordinator

As a Service Coordinator you will be responsible for the following :
You will be responsible for providing a service to clients by scheduling engineers to complete the supplying/installing/removing/commissioning/de-commissioning/maintaining and repairing of a range of products.
You will support clients from the initial point of contact through to completion and this would include , providing quotations , managing the diary , scheduling , managing materials and part through to invoicing

Key Duties would include the following :
  • To assist clients with pre planned work as well as any emergency call outs
  • To manage customers expectations via email and on the telephone
  • To always deliver the highest level of customer service
  • To ensure that the Service Engineers are fully utilised with no unavoidable downtime
  • To respond to any customer complaints or problems in a sympathetic manner and expedite prompt resolution or escalation as appropriate
  • To ensure that all Planned Preventative Maintenance works are carried out in accordance with the required SLA agreements and to ensure that cancellations are kept to a minimum
  • To ensure that all customer quotations are generated and submitted in line with customer expectations
  • To proactively resolve any procurement issues with suppliers and/or escalate in due time to avoid impacting customer service levels
  • To sign off supplier invoices in a timely manner or as required by Finance
  • To ensure stock/ materials for the Service Engineers are well managed
  • To check and record Service Engineer time and tracker activity daily for payroll purposes
  • To liaise with other departments to manage pre planned work
  • To issue job sheets to the Service Engineers
  • To liaise with the Service Engineers to ensure all visit reports are completed correctly and returned within agreed deadlines
  • To contact customers at least 48 hours in advance of any planned visit by the Engineers to confirm attendance
  • To ensure that all completed works are invoiced to the customer at the correct values and without any delays
  • To support the Finance team in resolving aged debt and managing customers’ accounts
 
The ideal Service coordinator / Scheduler will have / be
  • GCSE pass level in English and Math’s
  • Competent in MS office suite
  • A good understanding of the importance of providing excellent customer services
  • Attention to detail
  • Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility
  • Time management
  • Have the ability to multitask
  • Customer focus – To put the customer at the heart of all that you do .
  • Problem solving
  • Adaptability – To readily adapt to changes in strategy, process, conditions, technologies, situations and working environment as and when required by Aqua
  • Previous experience of Coordination , coordinating , scheduling would be an advantage although isn’t essential
 
To be considered please submit your CV Immediately
INDDYN

Get similar jobs like these by email

By submitting your details you agree to our T&C's