Service Co-ordinator/Scheduler

Salary: £ 24000 plus fantastic benefits which include the following
Benefits

• Competitive Salary
• 25 days’ holiday
• Private medical cover
• 8% Company pension contribution
• Bike to work salary sacrifice vouchers
• Gym membership in Fareham or contribution to a local one for remote workers
• 5 days’ sickness cover, if unused the full or remaining balance will be paid in December
• Employee referral bonus

 
Hours: Monday to Friday core working hours

Location: Chandler’s Ford

Dynamite Recruitment is proud to be working in partnership with a very well-established service provider who are based in the Chandlers Ford area

Due to huge growth plans our client is looking to expand their Service department and are looking to recruit a Service coordinator

As a Service Coordinator you will be responsible for the following :
You will be responsible for providing a service to clients by scheduling engineers to complete the supplying/installing/removing/commissioning/de-commissioning/maintaining and repairing of a range of products.
You will support clients from the initial point of contact through to completion and this would include , providing quotations , managing the diary , scheduling , managing materials and part through to invoicing

Key Duties would include the following :

• To assist clients with pre planned work as well as any emergency call outs
• To manage customers expectations via email and on the telephone
• To always deliver the highest level of customer service
• To ensure that the Service Engineers are fully utilised with no unavoidable downtime
• To respond to any customer complaints or problems in a sympathetic manner and expedite prompt resolution or escalation as appropriate
• To ensure that all Planned Preventative Maintenance works are carried out in accordance with the required SLA agreements and to ensure that cancellations are kept to a minimum
• To ensure that all customer quotations are generated and submitted in line with customer expectations
• To proactively resolve any procurement issues with suppliers and/or escalate in due time to avoid impacting customer service levels
• To sign off supplier invoices in a timely manner or as required by Finance
• To ensure stock/ materials for the Service Engineers are well managed
• To check and record Service Engineer time and tracker activity daily for payroll purposes
• To liaise with other departments to manage pre planned work
• To issue job sheets to the Service Engineers
• To liaise with the Service Engineers to ensure all visit reports are completed correctly and returned within agreed deadlines
• To contact customers at least 48 hours in advance of any planned visit by the Engineers to confirm attendance
• To ensure that all completed works are invoiced to the customer at the correct values and without any delays
• To support the Finance team in resolving aged debt and managing customers’ accounts

 
The ideal Service coordinator / Scheduler will have / be

• GCSE pass level in English and Math’s
• Competent in MS office suite
• A good understanding of the importance of providing excellent customer services
• Attention to detail
• Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility
• Time management
• Have the ability to multitask
• Customer focus – To put the customer at the heart of all that you do .
• Problem solving
• Adaptability – To readily adapt to changes in strategy, process, conditions, technologies, situations and working environment as and when required by Aqua
• Previous experience of Coordination , coordinating , scheduling would be an advantage although isn’t essential

 
To be considered please submit your CV Immediately
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