Job Description
Service Co-ordinator/Scheduler
Salary: £ 24000 plus fantastic benefits which include the following
Benefits
- Competitive Salary
- 25 days’ holiday
- Private medical cover
- 8% Company pension contribution
- Bike to work salary sacrifice vouchers
- Gym membership in Fareham or contribution to a local one for remote workers
- 5 days’ sickness cover, if unused the full or remaining balance will be paid in December
- Employee referral bonus
Hours: Monday to Friday core working hours
Location: Chandler’s Ford
Dynamite Recruitment is proud to be working in partnership with a very well-established service provider who are based in the Chandlers Ford area
Due to huge growth plans our client is looking to expand their Service department and are looking to recruit a Service coordinator
As a Service Coordinator you will be responsible for the following :
You will be responsible for providing a service to clients by scheduling engineers to complete the supplying/installing/removing/commissioning/de-commissioning/maintaining and repairing of a range of products.
You will support clients from the initial point of contact through to completion and this would include , providing quotations , managing the diary , scheduling , managing materials and part through to invoicing
Key Duties would include the following :
- To assist clients with pre planned work as well as any emergency call outs
- To manage customers expectations via email and on the telephone
- To always deliver the highest level of customer service
- To ensure that the Service Engineers are fully utilised with no unavoidable downtime
- To respond to any customer complaints or problems in a sympathetic manner and expedite prompt resolution or escalation as appropriate
- To ensure that all Planned Preventative Maintenance works are carried out in accordance with the required SLA agreements and to ensure that cancellations are kept to a minimum
- To ensure that all customer quotations are generated and submitted in line with customer expectations
- To proactively resolve any procurement issues with suppliers and/or escalate in due time to avoid impacting customer service levels
- To sign off supplier invoices in a timely manner or as required by Finance
- To ensure stock/ materials for the Service Engineers are well managed
- To check and record Service Engineer time and tracker activity daily for payroll purposes
- To liaise with other departments to manage pre planned work
- To issue job sheets to the Service Engineers
- To liaise with the Service Engineers to ensure all visit reports are completed correctly and returned within agreed deadlines
- To contact customers at least 48 hours in advance of any planned visit by the Engineers to confirm attendance
- To ensure that all completed works are invoiced to the customer at the correct values and without any delays
- To support the Finance team in resolving aged debt and managing customers’ accounts
The ideal Service coordinator / Scheduler will have / be
- GCSE pass level in English and Math’s
- Competent in MS office suite
- A good understanding of the importance of providing excellent customer services
- Attention to detail
- Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility
- Time management
- Have the ability to multitask
- Customer focus – To put the customer at the heart of all that you do .
- Problem solving
- Adaptability – To readily adapt to changes in strategy, process, conditions, technologies, situations and working environment as and when required by Aqua
- Previous experience of Coordination , coordinating , scheduling would be an advantage although isn’t essential
To be considered please submit your CV Immediately
INDDYN