Full Time - Permanent
Location : Cardiff
Churches Fire Security Ltd is an industry leading National Fire Security business who is rapidly growing and seeking proactive and motivated professional to join their team. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the country.
We are now seeking a Service Coordinator to work from our office in Cardiff.
You will be working on the Service Scheduling desk taking call out requests from customers and dealing with technicians when allocating these call outs. We are looking for someone who has been in a customer focused position before and enjoys a fast-paced environment.
- Taking calls from customers to arrange emergency call outs
- Calling customers proactively to arrange servicing
- Liaising with engineers queries, scheduling their diaries
- Escalating services to repairs team
- Relevant administration on to the system
- Being confident when speaking to a range of customers
- Keeping up all parties up to date at all times