Job Description
West Midlands/East Midlands
£30,000 - £35,000
Dynamite Recruitment are pleased to be recruiting for our leading client for two experienced Service and Repair Engineers to join the team
You will ideally have experience across a wide range of medical devices and will have excellent customer service skills
You will have a driven and motivated attitude to problem solving with tenacity to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.
Duties will include:
- Continually support and develop a culture of health & safety first
- Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable
- Completion of service and repair documentation via smart phone PDA device
- Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload
- Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number
- Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
- Maintenance of van and periodical maintenance checks
- Adhere to Risk/Method Statements and contract Operating Procedures at all times
- Effectively communicate/escalate issues to the back office scheduling team
- Participate in the company 24/7/365 call out rota and act as support in times of business need
- Establish and maintain proper business relationships with customers and peers
- Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales
- Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer
- Ongoing commitment to your upskilling and development
- Highly experienced with power tools and hand tools
- Previous service repair engineer of 3+ years
- High level of medical device technical ability with a proven history of repair resolution
- Experience of working in patient care environments