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Service Administrator

Service Administrator

Job Title: Service Administrator
Contract Type: Contract
Location: Fareham, Hampshire
Industry:
Salary: Up to £18000.00 per annum
Start Date: 6 month contract
Reference: BBBH5372_1547827453
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: January 18, 2019 16:04

Job Description

Service Administrator

Duration: 6-month Maternity Cover

Salary: £18,000 basic per annum

Location: Whiteley, Segensworth , Fareham

Hours: Mon - Thurs 8:30am - 5:30pm, Fri 8am - 5pm

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects

What's on offer?

A competitive salary, as well as a generous benefits package, of which includes:

  • 20 days holiday increasing to 25 days, plus bank holidays
  • Day off for your birthday
  • Free fruit in the office
  • Up to 12 paid hours a year 'My Time'
  • Vodafone Employee Advantage discount
  • Subsidised Fitbit
  • Discount on Samsung products (up to 60%)
  • Discounted gym membership
  • Trade price stock for staff members for all the latest gadgets
  • Annual events including the Christmas Party
  • Quarterly employee reward programme
  • Length of service awards
  • Employee of the year and Employee's employee of the year
  • Personal and professional development of staff members
  • Enhanced Maternity pay (based on length of service)
  • Pension scheme
  • Cycle to work scheme
  • Eye-care vouchers

Dynamite recruitment is currently working in partnership with a very well established business based in Hampshire . Due to maternity our client is looking to recruit an Administrator to join their business on a 6 month contract

There is a possibility that this could continue to a permanent position however can't be guaranteed

As an Administrator you will be responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business.

This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.

key Duties will include the following

  • Assist customers via email and on the telephone with their needs
  • Liaise with third parties to manage returns and repairs of goods
  • Returns & Repair Management, including creation of returns, testing and validation for specialist equipment
    • Validation of Returns
    • Goods In
    • Quote Management
    • Dispatching of goods
    • Creation of customer invoices
  • Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
  • Responsible for returns and repairs processing
  • Ensure all information is tracked and kept up to date on the company system
  • Support, co-ordinate and maintain relationships with internal teams

The successful candidate will possess the following key skills:

  • Experience in shipping and packaging (desirable but not essential)
  • Computer literate and knowledge of MS Packages
  • Good communication skills are essential (both verbal and written)
  • Excellent attention to detail and accuracy
  • Experience of working within a telephone based Customer Service environment
  • Proven ability to manage a varied workload to achieve priorities and objectives
  • Good telephone manner
  • Administration experience
  • Adaptability and initiative
  • A positive "can-do" attitude
  • Ability to work to strict deadlines and prioritise workload
  • A self-motivated and pro-active approach
  • Ability to work as part of a team and contribute to the overall success of the team and organisation

To be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.