Senior Help Desk Administrator / Scheduler

Senior Help Desk Administrator / Scheduler

Job Title: Senior Help Desk Administrator / Scheduler
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: £25000.00 - £30000.00 per annum
Start Date: ASAP
Reference: BBBH5378_1548178987
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: January 22, 2019 17:43

Job Description

Senior Helpdesk Administrator - Scheduler
£25000 -£30000 DOE + fantastic benefits
Hours of work: between 8am and 5pm Monday to Friday

Dynamite Recruitment is currently working in partnership with a hugely successful facilities based business who have multiple offices
Due to new developments in 2019 our client is looking to recruit a Senior Helpdesk Administrator / Scheduler for their Southampton offices
Key Admin Responsibilities

  • To work as part of a specialist Helpdesk team and assist your clients with their needs via email and on the telephone
  • Answering incoming telephone calls and emails professionally and promptly.
  • Booking and raising scheduled maintenance jobs
  • Assist clients with emergency call outs and within agreed deadlines
  • Attend workload planning meetings
  • Booking engineers in the weekly movement planner, organising site visits in conjunction with Facilities manager
  • Maintaining the status of all maintenance contracts for new and existing customers and ensuring renewals are sent out within agreed deadlines
  • Complete scanning, electronic filing and file the hard copies of the engineer's paperwork.
  • Develop good relationships with clients and their representatives.
  • Placing specialist material orders
  • Procurement and management of material ahead of the routine service visit
  • Raise and issue invoices daily, keeping invoicing schedules up to date
  • Assist credit control with chasing and progressing late client payments and invoicing
  • Call customers on the same day as maintenance visit and check all is satisfactory.

Managing Engineering Team

  • Ensure the correct amount of time is allocated to the Engineers for all site visits and monitor progress against budgeted allowances, report any issues accordingly
  • Organise engineers' weekly movements, ensuring continuity of work to eliminate downtime.
  • Deal with conflicts and issues professionally and in good time.
  • Production of required site log books.

The ideal candidate will have

  • Previous experience within a senior role as a Scheduler, Planner, Coordinator, Helpdesk Coordinator
  • Will ideally have previous experience in managing a team of engineers, scheduling work and route planning
  • Will have the ability to work to deadlines and meet SLA agreements
  • Will have excellent administration skills
  • Will have excellent communication skills
  • Will be able to multitask and work under pressure

To be considered please submit your CV Immediately

Key words: scheduling, route planning, planner, helpdesk coordinator, helpdesk manager

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.