Senior Customer Services Team Supervisor

Senior Customer Services Team Supervisor

Job Title: Senior Customer Services Team Supervisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Salary: £25000.00 - £30000.00 per annum + Benefits
Start Date: ASAP
Reference: BBBH3609_1494268400
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: May 08, 2017 19:33

Job Description

Senior Customer Services Team Supervisor

Monday to Friday - Full Time - Permanent

£25,000 - £30,000 P/A + Full Company Benefits

Dynamite Recruitment is currently recruiting for a national company, with head offices based in Chandlers Ford who is looking for a Senior Customer Services Team Supervisor to join the business.

The Role:

  • Managing the customer services team on a day to day basis ensuring the team is hitting customer KPI's and SLA's
  • Conducting 1-2-1's, team appraisals, assisting in recruitment and monitoring calls (quality auditing) to identify areas for improvement
  • Running regular team briefings and ensuring they're aware of any changes to processes, procedures etc.
  • Coaching, training and mentoring the team on a day to day basis to encourage them to work to their full potential
  • Completing the teams rota, authorising holiday and handling sickness
  • Reporting in to the Customer Services Manager and attending management meetings when required

The Hours:

Your team will be working 2 shifts, half will be on an 8am to 4pm and the other 9am to 5pm. Your 37.5 hours per week will be inside these shifts.

The Ideal Candidate:

  • Must have previous team management experience from an office or call centre/contact centre environment
  • Must be used to driving a team to work towards KPI's, SLA's and other daily targets
  • Will need to have a hands on approach and be prepared to lead by example
  • Will need to be familiar with producing rotas, conducting 1-2-1's and dealing with day to day people management challenges
  • Must be proactive, positive and organised!

For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!

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Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.