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Senior Customer Advisor

Job Title: Senior Customer Advisor
Contract Type: Permanent
Location: Eastleigh
Industry:
Reference: 1155905
Contact Email: contact@dynamiterecruitment.com
Job Published: August 04, 2021 15:16

Job Description

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Senior Customer Advisor to join their Eastleigh team.

Start date Monday 20th September!! 
 
Starting salary £18,700 rising to £23,000 P/A
Shift pattern working Monday to Friday- between 8am to 8pm
You will also be required to work every one in three weekends which will be a 9am to 5pm.
The Role:
  • Handling a variety of incoming calls, answering queries and questions along the way
  • Taking responsibility for a caseload of customers claims and working to build rapport with each customer individually
  • Managing a caseload of customer claims through from start to finish whilst assisting other customers along the way
  • Liaising with customers, clients, and third parties via telephone, emails, and letters
  • Working as part of a team to offer fantastic, memorable customer services at all times and ensuring that data protection checks are accurately completed
  • Speaking with customers about claims on their policies and managing customers’ expectations thoroughly
  • Making decisions regarding all aspects of the claims being handled and negotiating a settlement for your customer
  • Ensuring information inputted onto the system is done with high levels of accuracy and administration tasks are handled with care
 
The Ideal Candidate:
  • Will have some form of customer services experience from any industry including hospitality, retail, care, front of house, call centres, contact centres and office environments!!!
  • Will be customer-focused with great communication skills and good attention to detail
  • Must have good basic IT skills and strong written literacy skills
  • Will be educated to GCSE level or equivalent in both Maths and English
  • Needs to be able to travel to and from Eastleigh for the shifts detailed above - the offices are very easy to get to by bus or car!!
 
For more information, please apply now and contact Jess Martin at Dynamite Recruitment!!
Jessica.martin@dynamiterecruitment
 

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