Retention Specialist

Job Title: Retention Specialist
Contract Type: Permanent
Location: Portsmouth
Salary: £24,000 - £26,000
Reference: 1261986
Contact Email:
Job Published: April 08, 2022 15:01

Job Description

Retentions Specialist
£24,000 - £26,000 + Commission
Monday to Friday
Dynamite Recruitment are pleased to be recruiting for our growing client based in Portsmouth that are looking to recruit an experienced Retention
Specialist to join their team
You will ensure a high retention rate of customers by building rapport and supporting those who are considering a cancellation of the contracts
You will:
  • Raise brand awareness.
  • Contact customers who have expressed a wish to cancel via email, telephone or chat
  • Contact any customers who have incurred a failed payment or cancelled their mandate, ensure means to pay are established and updated.
  • Contact customers who have cancelled within the last 3 months to re onboard
Experience needed for this role:
  • The ability to converse and actively engage with a large client base with the aiming of retaining business
  • Passion for helping customers/clients improve their engagement and understanding of product
  • Adaptable to change in a busy environment
  • Receptive to feedback
  • Exceptional presentation and communication skills
  • Sound decision making, analytical and organizational skills in a fast paced environment
  • A consultative approach to managing complex client relationships
  • Strong computer literacy with a working knowledge Microsoft office suite.
  • Ability to work under pressure
  • Exceptional interpersonal skills and resilience
If you  would like to hear more, please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422