Retention Account Manager

Retention Account Manager

Job Title: Retention Account Manager
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: £20000.00 - £21000.00 per annum + Bonus, OTE, Benefits
Start Date: ASAP
Reference: BBBH50061_1541413827
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: November 05, 2018 10:30

Job Description

Retention Account Manager - Insurance/Financial Services

£££Competitive Basic Salary (depending on experience) + Quarterly Bonus, Commission & Excellent Benefits!!

Full Time - Monday to Friday - 9am to 5pm

Dynamite Recruitment is delighted to represent this corporate client in recruiting an Account Manager to join their Southampton based team. This company work nationwide and they are a market leader in their industry, as well as being one of the largest companies to provide this type of product.

The Role:

  • Look after and manage a large portfolio of clients and work towards ensuring as higher retention rate as possible
  • Contact customers to talk through renewals and the benefits of remaining with the company
  • Handle client queries, claims / invoice issues, chasing membership packs and provide a high level of service
  • Understand invoice processing from insurers / providers.
  • Upsell and cross sell products where possible and appropriate to ensure maximum revenue generation
  • Handle any new business enquiries and convert in to new business sales where possible
  • Adhoc project and administration work

The Ideal Candidate:

  • Will have excellent previous customer service/client relationship management or account management skills from a financially regulated or financial services organisation such as insurance, banking, loans or claims
  • Must have confident skills in Word & Excel
  • Must have the ability to work under pressure and to tight deadlines
  • Needs to have effective and accurate communication skills, both written & verbal
  • Will need to be able to build effective long lasting client relationships
  • Will need to be able to identify and deliver alternative solutions and focus on retention wherever possible
  • Any knowledge of private medical, health or life insurance would be a huge advantage!

Company Benefits include:

  • 25 days holiday PLUS bank holidays
  • Performance related bonuses
  • Annual salary reviews

This is fantastic opportunity for an experienced Relationship Manager/Account Manager looking for that next step in their career. The company offer amazing benefits, career progression opportunities, a competitive salary structure and plenty of performance related bonuses!

For more information, please contact Abby Neal at Dynamite Recruitment or apply now!!

Key Words: account manager, account management, financial services, insurance, banking, claims, investments, FCA, PMI, medical, health, sales, retention, customer services, upselling, cross selling, telephones, office based, client relationship manager,

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.