Inbound Customer Services Advisor
£18,000 - £19,000 P/A + Full Company Benefits
Monday to Friday - Permanent Role - 9am to 5pm
Churches Fire is currently recruiting for a customer focused, professional individual to join the Customer Service team. We are one of the areas fastest growing, market leading national businesses and we provide first class career opportunities for all of our people. If you have proven customer facing experience and would thrive in a fast paced environment where your contribution is recognised and appreciated, this could be the role for you!
Main duties will include:
- Answering all incoming telephone calls from customers and dealing with their enquiry effectively.
- Assisting customers with their enquiries over the phone.
- Making amendments to customers' orders and dealing with any invoice enquiries.
- Ensuring that any urgent maintenance or new sales calls are transferred to the relevant department efficiently and effectively.
- Taking customers payments over the phone.
- Dealing with any customer complaints that come through to you and attempting to resolve the issue in one call.
- Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
- Playing a positive part in the team and contributing to overall team goals!
The Ideal Candidate:
- Must have previous customer services experience from either an office, call centre or contact centre environment!
- Must be used to handling a volume of telephone calls on a day to day basis.
- Will ideally have previous experience dealing with customers via email and by letter.
- Must have a good telephone manner and strong IT skills!
- Must be accurate and have good attention to detail.
- Will have a can do attitude and be proactive with their own work load.
- Must produce work to a high quality and be able to react to different tasks as they arise!
- Must be a positive person with good work ethic and attitude!
For more information, please contact the Churches Fire Recruitment Team on 03330112328 or apply online now!
Key Words: Customer Services, Call Handler, Switchboard, Representative, Advisor, Adviser, Coordinator, Inbound, Incoming, Call Centre, Office, Contact Centre, Calls, Telephone, Support, Complaints, Customer Relations, Full Time, Eastleigh
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.