Quality Assurance Assistant

Quality Assurance Assistant

Job Title: Quality Assurance Assistant
Contract Type: Permanent
Location: Fareham, Hampshire
Salary: £18000.00 - £23000.00 per annum
Reference: BBBH5779_1557827676
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: May 14, 2019 10:54

Job Description

Quality Assurance Assessor
Location: Fareham
Salary: up to £23,000
Hours of work: 9am - 6pm

Dynamite Recruitment is currently recruiting for a Quality Assurance Assessor for a growing, innovative company in Fareham!

This is fantastic opportunity for an experienced individual to join an expanding business that can offer a long-term career and an exciting, modern, fast-paced working environment.

As the Quality Assurance Assessor, you will be responsible for:

  • Working efficiently as part of a team and conducting quality assurance reviews on agents within the business.
  • Carry out audits on all forms of correspondence between the agent and customer to ensure a high level of customer service is always being delivered.
  • Prepare feedback to be fed back to the agent for development and improvement.
  • Liaise and work closely with team managers and other departments and make suggestions on processes that may need changing.
  • Provide ongoing training by holding regular workshops.
  • Manage and maintain the inhouse QMS system and reporting system.

The ideal Quality Assurance Assessor will:

  • Have previous experience of working in a similar role within a contact centre / call centre environment.
  • Have a good understanding and knowledge of using a QMS system.
  • Have a strong eye for attention to detail and communication skills.
  • Be confident in holding workshops and providing constructive feedback to others.
  • Be a great team-player with the ability to meet strict deadlines

To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment on 02392455422

KW: Quality assurance, quality assessor, QMS, quality management system, iSO9001, quality management, compliance, Fareham

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.