Quality Assurance Administrator

Job Title: Quality Assurance Administrator
Contract Type: Permanent
Location: Fareham
Reference: 631475
Contact Name: Amy West
Contact Email:
Job Published: March 10, 2020 10:31

Job Description

Quality Assurance Administrator
Location: Segensworth
Salary: up to £20,000 P/A + full company benefits
Hours of work: 9am – 6pm

Dynamite Recruitment is currently recruiting for a Quality Assurance Administrator for a growing, innovative company in Segensworth!

This is fantastic opportunity for an experienced individual to join an expanding business that can offer a long-term career and an exciting, modern, fast-paced working environment.

As the Quality Assurance Administrator, you will be responsible for:
  • Working efficiently as part of a team and conducting quality assurance reviews on agents within the business.
  • Carry out audits on all forms of correspondence between the agent and customer to ensure a high level of customer service is always being delivered.
  • Prepare feedback to be fed back to the agent for development and improvement.
  • Liaise and work closely with team managers and other departments and make suggestions on processes that may need changing.
  • Provide ongoing training by holding regular workshops.
  • Manage and maintain the inhouse QMS system and reporting system.

The ideal Quality Assurance Administrator will:
  • Have previous experience of working in a similar role within a contact centre / call centre environment.
  • Have a good understanding and knowledge of using a QMS system.
  • Have a strong eye for attention to detail and communication skills.
  • Be confident in holding workshops and providing constructive feedback to others.
  • Be a great team-player with the ability to meet strict deadlines

To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment on 02392455422

KW: Quality assurance, quality assessor, QMS, quality management system, iSO9001, quality management, compliance, Segensworth

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