Product Support Technician
Salary: £20,000 - £25,000 P/A (experience depending) including on call allowance
Hours of work: 8 hour shifts which will be 6am to 2pm or 2pm to 10pm Monday to Friday
Flexible home working will be available after successful 6-month probationary period!!
- Your birthday off!
- Healthcare scheme
- Free car park
- Progression opportunities
- Access to employee benefits portal
- 29 days holiday inc bank holidays
- Auto pension enrollment
Dynamite Recruitment is proud to be recruiting a Product Support Technician for a leading, established business based in Petersfield.
The Support Technician will be responsible for managing client relationships, troubleshooting, providing support and dealing with issues and testing.
- Managing relationships with clients, maintaining all their products, services and systems
- Providing support and training to end users and helping customers troubleshoot issues by using remote control and providing tips to resolve the problem
- Talking through issues and testing new updates to existing products
- Managing the implementation of new products with end users and suggesting improvements
- Performing demos to clients and providing ongoing support
- Producing and reviewing reports and supporting with raising proposals and producing systems process documentation
- Helping to produce business proposals.
The ideal Support Technician will:
- Be tech-savvy or have a general interest in IT / technical support.
- Be familiar with app bundles or have an interest in mobile applications.
- Be a motivated team player with a drive to succeed.
- Have strong IT skills with good working knowledge of Microsoft Office.
- Have excellent communication and customer services skills.
- Have exceptional organisational and time management skills.
- Be trustworthy and have a can-do attitude.
- Be flexible with your working hours to accommodate the shifts (between 6am and 10pm) and also be part of the on-call rota which runs 7 days a week / 24 hours a day.
For more information, please apply now or contact Amy West at Dynamite Recruitment!!
Key Words: support technician, product support, product technician, IT technician, software, mobile applications, apps, testing, implementation, training, support, troubleshoot, troubleshooting, IT support, IT engineer, information technology, technology, full time
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.