Operations Administrator- Floater team

Job Title: Operations Administrator- Floater team
Contract Type: Permanent
Location: Portsmouth
Salary: 21000
Reference: 1287710
Contact Name: fran curtis
Contact Email:
Job Published: September 02, 2022 17:16

Job Description

Operations Administrator  

Location :Portsmouth

Salary : £21600 plus an opportunity to earn an additional 5% 
Fantastic benefits which include the following 
: Hybrid working 
Pension - up to 15% contribution 
Employee car scheme 
Wellbeing hours 
Employee car scheme 
Gym memberships 
Car schemes 
Holiday of between 25 and 30 days dependant on level of service 
Enhanced maternity , paternity and premature baby leave 
Learning hours And several more   

Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm    

Dynamite Recruitments are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Administrator to join the business at this busy and demanding time. Our client provides a number of specialist service to customers and are growing considerably due to their success   

As an Operations Administrator you will be responsible for assisting multiple departments within the business as and when they require additional support
This is to help with areas of the business when they are extra busy or may have sickness or holidays that need covering and is great if you are someone who enjoys variety in a role  

As an Operations administrator you will support with various tasks which may include the following


    • To ensure all vehicles service, maintenance and repair is booked to the manufacture service schedule, to the client requirement and within our preferred network.
    • To pro-actively monitor and manage all vehicles off road as well as having close regular dialogue with garages so that each vehicle is repaired and reunited with its driver as quickly as possible.
    • To assist customers who have reported damage to their vehicles, whether that be from a major incident such as a Road Traffic Incident, or minor damage such as car park scrapes.
    • To perform Remarketing administration processing responsibilities in a timely and accurate manner.
    • You will be speaking to customers on the phone, as well as dealing with repair centres, body shops, and mobile repairers.
    • You will also work with our third-party accident management supplier to provide a seamless service for customers.
    • You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
    • Processing of all types of fines, Congestion Charges, Ultra Low Emission Zones charges and Clean Air Zone charges
    • Complete paperwork for V5 Management, including Cherished Plates
    • Motor Insurance Database Management
    • MOT & Service reminder Management, Recall Management
    • Requesting and Managing End of Contracts
    • Weekly Stock Reconciliation ensuring all assets are accounted for
    • Publishing of vehicles for sale using an internal system
    • Assist in the Customer Monthly Reports ensuring monies are paid
    • Assist in the production of end of contract charges ensuring accuracy & revenue
    • Produce Driver Sales quotations and manage subsequent enquiries
    • Assist in the accurate and timely production of Remarketing reports and forecasts
    • Will provide a main point of contact for clients via email and on the telephone regardless of the department that you support
  The ideal Operations Administrator will have / be
  • The ability to multitask and adapt to change
  • Will be well organised
  • Will have good attention to detail
  • Will have good administration skills and experience
  • Will be a strong communicator
  • Self-motivated and enthusiastic
  • Good problem-solving skills and the ability to handle complaints
  • Previous experience of working on the telephones and within an office would be advantageous
To be considered please submit your CV asap