Operations Account Manager

Job Title: Operations Account Manager
Contract Type: Permanent
Location: Portsmouth
Salary: £22,000 - £25,000 + Bonus
Reference: 1156234
Contact Email:
Job Published: August 05, 2021 13:46

Job Description

Operations Account Manager
£22,000 - £25,000 + Bonus
  • 25 days holiday plus bank holidays
  • Competitive Pension Scheme
  • Discounts on the high street
  • Life Assurance
  • Discount on vehicles 
Dynamite Recruitment are pleased to be recruiting for our ambitious client that are looking to recruit an experienced Operations Account Manager to join their team
You will be responsible for managing a number of key client relationships and work closely with the client and internal teams. You will deliver against KPI’s against your own portfolio of accounts
This is an office-based role, however there will be regular occasions when the successful candidate will need to visit client offices, attend appropriate trade events and meetings with the Strategic
Key Responsibilities
  • Manage account bases across the team to maximise resources and support clients
  • communication and appropriate feedback to business and Head of Account
  • Build a strong working relationship with the customer and strategic account managers,
  • working collaboratively together in a partnership to ensure client and team objectives are
  • Co-ordination of business and client management information to review with the customer
  • and present to the Head of Account Management as appropriate.
  • Establish and develop operational multi-level client relationships leading the operational
  • reviews and calls.
  • To analyse VOC results and identify remedial action required across client base identifying
  • opportunity for growth and efficiencies, spotting trends and agreeing a plan to address.
  • Demonstrate a full understanding of all SLAs and client requirements and ensuring these are
  • measured and adhered to through accurate, documented procedures on account base.
  • Build and maintain professional, effective relationships with all internal departments, clients
  • and drivers, ensuring a clear understanding of priorities and impacts outside of the
  • immediate team.
  • To facilitate the implementation of client policies including active participation with the
  • Project Management team to re-implement clients as appropriate.
  • Responsible for the updating and ownership of the client operational manuals of assigned
  • accounts ensuring these are reviewed and agreed both internally and with the client.
  • Public
  • Support the Strategic Account Plan in creation of relevant data to include in presentation
  • To share best practices and improvements across the wider Account Management team.
  • Ad hoc tasks as agreed with the Operational Account Manager Lead and or Head of
Skills and Experience
  • Excellent communicator with strong customer
  • focus
  • Strong ability to work on own initiative and take
  • ownership
  • Excellent analytical skills
  • Strong performer within a team and/or individually
  • Strategic Thinker with a proven ability to define
  • problems and develop solutions that drive business
  • results and future growth
  • Customer Champion who focuses on the
  • customer, anticipating and meeting their fleet
  • Holds a deep understanding how to
  • create best value and keep our product and
  • service portfolio at the front of our customer’s mind
  • Ability to take ownership of a requirement and
  • deliver
  • Team Player, supporting client and colleagues
If this sounds like your next role and you would like to hear more, please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422