Office Based Customer Services Advisor

Office Based Customer Services Advisor

Job Title: Office Based Customer Services Advisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Salary: £16000.00 - £18000.00 per annum + Benefits
Start Date: ASAP
Reference: BBBH406000_1510151425
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: November 08, 2017 14:30

Job Description

Office Based Customer Services Advisor - Eastleigh

£16,000 - £18,000 P/A rising with training + Benefits!

Full Time - Permanent - Monday to Friday between 8am and 6pm!

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Services Advisor to join their Eastleigh team.

The Role:

  • Handling a variety of incoming calls answering queries and questions along the way
  • Ensuring that data protection checks are run on each customer calling in
  • Speaking with customers about claims on their policies and managing customers expectations thoroughly
  • Speaking with third parties and internal and external customers
  • Settling smaller claims where possible and avoid the situation dragging on unnecessarily
  • Ensuring information inputted on to the system is done with high levels of accuracy and administration tasks are handled with care

The Hours:

Working between the hours of 8am and 6pm Monday to Friday - NO WEEKENDS!!!

The Ideal Candidate:

  • Must have some previous customer services experience from a call centre, contact centre or office based environment!!
  • Must be educated to a minimum C Grade in Maths and English
  • Will be customer focused and self-motivated to work to get calls answered quickly and effectively
  • Must have a good eye for detail and have basic IT skills

For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!!

Keywords: "customer services","call centre","customer services advisor","contact centre","helpdesk","switchboard","claims","claims handler","claims support","administration","office","training","telephone","inbound","agent","operator","support","coordinator","insurance","financial services","claims","

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.