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Key Customer Support / Administration

Job Title: Key Customer Support / Administration
Contract Type: Temporary
Location: Chandlers Ford
Industry:
Salary: 21000
Reference: 1004754
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: February 16, 2021 14:46

Job Description

Key Customer Support / Administrator
 
Location : Chandlers Ford
 
Salary : 21000 pro rata
 
Start date : Immediate start
 
This position is a temporary position to start initially however there will be a possibility to remain permanently
 
Hours of work : Monday to Friday , either 8am to 4pm or 9am to 5pm
 
Dynamite recruitment is currently working in partnership with a very well established and hugely successful service provider based in the Chandlers Ford area
 
Due to huge success despite the pandemic out client have continued to grow and are looking for a Key account Support and Administrator
 
As a Client Support / Administrator you will be required to assist with he following
  • To support the Key account managers with the everyday management of their client portfolio
  • To support with client communication
  • To support with all round administration
  • To support in ensuring all services orders are completed on time
  • To process orders and requests for work to be completed
  • To liaise with third parties , engineers to support the key account manager in arranging for jobs to be completed
  • Typing and sending of legal documents , POs ect
  • To support in ensuring overdue debt is kept to a minimum on the account with the assistance of credit control and monthly meetings are attended.
  • To support in auditing client accounts for the following, monthly; data holes i.e. no contact details, overdues, trends on interactions, document sending lines not set up through reports such as customer dashboard, customer set up and at-risk reports.
  • To support in ensuring all client details are accurately on the internal system
  • Assist with training of new starters
  • To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow
 
The ideal candidate will have
  • Previous experience in supporting others
  • Previous experience in customer support
  • Previous experience within administration
  • Will be a strong communicator
  • Will be fully competent in using Microsoft Office , word / excel
  • Will be adaptable and well organised
  • Will be available immediately
  • Previous experience in key account management / sales administration / support would be advantageous
 
To be considered please submit your cv immediately