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IT Support

Job Title: IT Support
Contract Type: Permanent
Location: Portsmouth
Industry:
Reference: 1152328
Contact Name: Jess Martin
Contact Email: contact@dynamiterecruitment.com
Job Published: July 23, 2021 09:46

Job Description

Dynamite Recruitment is delighted to be recruiting an IT Support Analyst for a unique, software company based in Portsmouth! This is an exciting opportunity for an experienced professional to join an exciting business that has huge growth plans for the next 1-2 years
 
The duties of the IT Support Analyst:
  • Support the Service Management team and customers with 1st line support issues
  • Providing technical support for operating systems, servers, laptops, routers, and firewalls
  • Carrying out reports and service level management
  • Keeping all staff and customers updated with their issues and resolutions
  • Escalate specific cases depending on the level of their issue
  • Other adhoc duties will be required
 
Experience required:
  • Previously worked in a customer-focused helpdesk/1st Line Support role
  • Ideally had worked in a business to business environment
  • Knowledge and understanding of ITIL service management
  • Confident to communicate to all levels within a business/customers
  • Strong administration skills!!
 
Please get in touch with Jess Martin at Dynamite Recruitment today!
Jessica.martin@dynamiterecruitment.com

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