IT 1st/2nd Line Support
 
Location: Portsmouth
 
Salary : £25000 -£30000 dependent on experience
 
Hours of work: Full time core working hours
 
Dynamite recruitment is working in partnership with a very well established business who are based in Portsmouth
 
Due to growth plans our client is looking to recruit a IT Engineer / IT support 1st & 2nd Line Support to join the business
 
This is a great opportunity for an experienced 1st/2nd line support technician to join an internal IT department that supports over 200 users both onsite and remotely across multiple branches. 
Our client are specialists in what they do and the IT department is looking to expand with many projects already in motion to support their consistent operational growth.
 
As an IT Engineer / IT 1st/2nd Line support your key tasks & Responsibilities

• Ticket management – Logging and troubleshooting tickets with accurate ticket updates and time entries.
• Ensuring all issues are pursued to a resolution and escalated where appropriate.
• Building, provisioning, and deploying Windows OS.
• Maintenance of hardware, network equipment, printers & software.
• Providing support both locally and remotely.
• Troubleshooting, repairing and documenting hardware and software issues.
• Involvement in administration and configuration of internal  management system (Full training will be provided)
• Administration of Telephone system / Mobile MDM requirements – Training provided.

As IT 1st/2nd Line support you will have /be:

• Currently working in an IT support role with proven track record of providing 1st/2nd line support.
• Substantial computer hardware and software fault finding experience.
• Strong organisational and administrative skills
• Experience in Office 365 administration
• Experience in Microsoft Active Directory administration, DHCP, DNS and GPO
• Solid knowledge of network operations – Wireless networking, Ethernet, TCP/IP fundamentals
• Excellent telephone manner
• Proactive attitude

 To be considered please submit your CV Immediately