IT 1st line Support analyst

IT 1st line Support analyst

Job Title: IT 1st line Support analyst
Contract Type: Permanent
Location: Eastleigh, Hampshire
Salary: £20000.00 per annum
Reference: BBBH4014_1506013333
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: September 21, 2017 18:02

Job Description

IT 1st Line Support Analyst

Location: Chandlers Ford

Salary: £20000

Hours of work: 40 hours per week

You will work shifts between 7am and 6pm Monday to Friday, and 8am-5pm Saturdays, on a rota.

You will need to be prepared to go on call at times also

Dynamite Recruitment is currently working in partnership with a very well-established business based in Chandlers Ford. Our client is a leading service provider who due to success have grown considerably and as a result they are now looking to recruit an IT 1st line support analyst

As an IT 1st Line support Analyst you will be responsible for the following responsibilities

  • Be the first point of call for IT support-related queries.
  • Accurately log and resolve IT Faults and Requests raised by users.
  • Desktop and laptop imaging
  • Perform duties as Subject Matter Expert to support the Apple Mac environment
  • Work with the IT team on problem solving where required.
  • Focus on customer service at all times.
  • Troubleshoot and assist users face-to-face, by phone, by email or by remote access.

  • The day to day running and setup of the users Computers, Phones and Tablets for office based staff and VPN users.
  • General maintenance & Security of peripheral devices, escalating issues to IT Manager when necessary
  • Maintaining inventories of IT equipment
  • Undertake general admin duties
  • Involvement in IT projects and any other IT activities as required.
  • Work proactively and demonstrate the ability to detect underlying problems when dealing with issue resolution.

The ideal candidate will have

  • Ability to work closely with all areas of the business in a friendly, approachable and service orientated manner.
  • Strong team player with excellent communication skills across all channels
  • Good knowledge of Apple Mac OS, hardware and integration into corporate environment
  • Good knowledge of Windows Desktop and Server OS
  • Good knowledge of Office 365 and associated technologies (exchange / sharepoint)
  • Knowledge of Active Directory (Account Management)
  • Experience within a fast moving IT environment
  • Knowledge of Hardware including PC/ Laptops / Tablets and peripherals
  • Experience of Avaya telephony solutions
  • Knowledge of VPN software and technologies.
  • Experience of network and device security including Antivirus / Email Filtering

To be considered please submit your CV with Immediate effect

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.