Customer Service Insurance Advisor
Start Date: 16th May start and assessment day on the 2nd May
Location: Lancaster - St Ives
Salary: £15,000 with opportunity to increase to £16,000 after 9 months and £17,500 after 18 months
Hours of Work:
Week 1 Monday to Friday 8.30am - 4.30pm
Week 2 Monday & Friday 11.30 - 19.30, Tuesday & Thursday 12 - 19.30 and Saturday
8.30 - 4pm
Dynamite Recruitment is delighted to be recruiting a Customer Service Insurance Advisor for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider.
As an Insurance Advisor you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel.
- Effectively manage customers enquires and queries through a variety of communication channels.
- Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
- Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
- Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
- Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
- Use all relevant information to maximise opportunities to cross sell and up sell insurance products.
- Operate within own area of accountability, proactively escalating issues and seeking guidance.
- Understand business issues and recommend solutions to improve.
- Commit to own personal development
The ideal Customer Service Insurance Advisor will:
- Have strong communication and customer service skills
- Be able multitask and manage workload effectively
- Work on own initiative
- Be target and results driven
- Must be able to start on 16th May and attend assessment day on 2nd May
To be considered for this role please submit your CV and call Amy or Dan on 02392455422
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Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.