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Inbound Customer Services Advisor

Inbound Customer Services Advisor

Job Title: Inbound Customer Services Advisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Industry:
Salary: £18000.00 - £19000.00 per annum + Full Company Benefits
Start Date: ASAP
Reference: BBBH4362_1517405173
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: January 31, 2018 13:26

Job Description

Inbound Customer Services Advisor

£18,000 - £19,000 P/A + Full Company Benefits

Monday to Friday - Permanent Role - 9am to 5pm

Dynamite Recruitment is currently recruiting for an Inbound Customer Services Advisor to join a growing business in the Eastleigh area. Our client is a specialist in its field providing services to clients across the UK.

The Role:

  • Answering all incoming telephone calls from customers and dealing with their enquiry effectively.
  • Assisting customers with their enquiries over the phone.
  • Making amendments to customers' orders and dealing with any invoice enquiries.
  • Ensuring that any urgent maintenance or new sales calls are transferred to the relevant department efficiently and effectively.
  • Taking customers payments over the phone.
  • Dealing with any customer complaints that come through to you and attempting to resolve the issue in one call.
  • Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
  • Playing a positive part in the team and contributing to overall team goals!

The Ideal Candidate:

  • Must have previous customer services experience from either an office, call centre or contact centre environment!
  • Must be used to handling a volume of telephone calls on a day to day basis.
  • Will ideally have previous experience dealing with customers via email and by letter/fax.
  • Must have a good telephone manner and strong IT skills!
  • Must be accurate and have good attention to detail.
  • Will have a can do attitude and be proactive with their own work load.
  • Must produce work to a high quality and be able to react to different tasks as they arise!
  • Must be a positive person with good work ethic and attitude!

For more information, please contact Abby Neal at Dynamite Recruitment or apply now!

Key Words: Customer Services, Call Handler, Switchboard, Representative, Advisor, Adviser, Coordinator, Inbound, Incoming, Call Centre, Office, Contact Centre, Calls, Telephone, Support, Complaints, Customer Relations, Full Time, Eastleigh

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.