Customer Service Advisor
Hours of work: Monday to Friday 37 hours per week between 8.30am and 5.30pm
Salary: £9.25 per hour.
Start date: January 2018
Duration: Temporary 12 weeks however, this could lead to a permanent job for the right candidate.
Dynamite Recruitment is delighted to be working in partnership with a well-established property service based in Eastleigh and due to business growth throughout 2016, our client is looking for a Customer Service Advisor to join their already successful team.
As a Customer Service Advisor, you will provide and excellent and suitable service to all customers handling a variety handling all methods of contact and ensuring a prompt and effective response to all enquiries.
Key duties and responsibilities:
- To provide excellent front line service and take ownership of any enquires from customers over the phone. Action resident's requests regarding any issues/ enquires.
- To take responsibly for resolving the enquiry by understanding the customers concerns and offering all suitable options to resolve the enquiry.
- Answer enquires on any enquiry, log all details and ensure 80% resolution on issues including but not exclusively
- Accurately diagnose reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive enquiries.
- Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out.
- Review your own personal development plan and quality monitoring action plans to work on improvements where identified.
- Capture and update relevant customer information on systems as required.
- Offer suggestions of service improvements that you identify during your dealings with customers.
The ideal candidate:
- Previous call centre or customer service experience would be ideally required
- Be computer literate including Microsoft package
- Have a positive, 'can do' attitude.
- Be able to commit to the length of the assignment
If interested, please make contact with Fran at Dynamite Recruitment on 02392455422.
Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.