Inbound Customer Service Representative
Location: Birmingham - Cradley heath
Hours of work: 40 hour week between 09.00am and 7.00pm, Saturday - 9.00 - 1.00pm
Salary: £17,500 with guaranteed increase £19,000 within the first 12month.
Start Date: ASAP
Dynamite Recruitment are proud to be working in partnership with an award-winning service provider based in Cradley Heath due to roaring success throughout 2017 this far our client is looking for Customer Service Representatives to join their team. Our client offer a first-class working environment and really encourage progression throughout the business. If you are someone looking to step away from the retail or hospitality industry and want to start building a career then apply!!
The role will primarily be a first point contact for customers and you would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled and involved in dealing with each customers query.
- To receive and respond to incoming calls from existing and potential Customers in relation to mid-term quotations, queries and complaints.
- To gather information from clients to assess their insurance needs and providing resolutions where possible.
- To ensure all client/insurer post received is actioned in accordance with set procedures.
- To amend policies mid-term in accordance with client instructions.
- To ensure relationships with insurers remain strong.
- To collect premiums and ensure account screens are kept up to date.
- To provide sound, correct advice at all times.
- To Input data to in-house computer systems, issuing letters and keeping detailed records.
- Up-selling of additional products to increase company profit.
- The ability to handle objections with effective feedback.
The ideal candidate will have:
- Excellent level of customer service and communication skills
- Excellent attention to detail, data inputting skills, literacy and numeracy
- be looking to pursue a career within a business
- have a positive can do attitude
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.