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Helpdesk /Technical Support

Job Title: Helpdesk /Technical Support
Contract Type: Temporary
Location: Eastleigh
Industry:
Reference: 958713
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: September 17, 2020 12:16

Job Description


     

Helpdesk /Technical Customer Services

This is a temporary position which offers 6 months work

Start Date : Immediate start

Location: Eastleigh Southampton

Salary: £10.00 per hour

Hours of work: This is a full-time position which will require you to work shifts between 6am and 7pm Monday to Friday 

For example : 6am to 2pm, 8am to 4pm , 9am to 5pm , 11am to 7pm 

One weekend in three will be required and time off in Lieu will be paid when you work the weekend 

Plus, fantastic benefits

Dynamite recruitment is currently working in partnership with a very well-established business based in the Eastleigh area of Hampshire

Our client provides specialist technical products and an outstanding service to support this

Due to developments plans our client is now looking to recruit  Helpdesk Advisors /Technical Customer Service Advisors to assist them with a very busy period

As Helpdesk /Technical Customer Support you will be responsible for assisting a variety of clients with all-round technical issues that they have related to their products

Your key duties will include the following:
Acting as a first point of contact for all incoming calls.

It is your responsibility to ensure that calls are answered within agreed timeframes

To ensure that Issues are logged both by email and telephone

You will need to follow the basic processes to diagnose  the customers technical issues

You will attempt to establish the exact problem and resolve this where possible

You will be responsible for escalating issues where unable to support your customer

You will be expected to log & update the internal system

To ensure that the internal systems are up to date with all necessary relevant information.

You are expected to provide software support and assist with resets where possible
    


The ideal candidate will
  • Have previous experience within Helpdesk and / Or technical support
  • Will have key Technical Skills
Will have the following competencies
  • Oral and written communication skills
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • Problem analysis/problem solving
  • Good Timekeeping
  • Adaptability
  • Attention to detail
  • Working in a very pressurized environment
  • Understanding of SLAs and KPIs
  • Computer Literate
  • Quick learner
  • Flexible and adaptable
To be considered please submit your CV Immediately