Job Description
Helpdesk /Technical Customer Services
This is a temporary position which offers 6 months work
Start Date : Immediate start
Location: Eastleigh Southampton
Salary: £10.00 per hour
Hours of work: This is a full-time position which will require you to work 12 hour shifts between am and 11pm , 4 days on and 4 days off on a rota basis
you may be asked to help with an on call overnight shift but this isn't confirmed currently
Dynamite recruitment is currently working in partnership with a very well-established business based in the Eastleigh area of Hampshire
Our client provides specialist technical products and an outstanding service to support this
Due to developments plans our client is now looking to recruit Helpdesk Advisors /Technical Customer Service Advisors to assist them with a very busy period
As Helpdesk /Technical Customer Support you will be responsible for assisting a variety of clients with all-round technical issues that they have related to their products
Your key duties will include the following:
Acting as a first point of contact for all incoming calls.
It is your responsibility to ensure that calls are answered within agreed timeframes
To ensure that Issues are logged both by email and telephone
You will need to follow the basic processes to diagnose the customers technical issues
You will attempt to establish the exact problem and resolve this where possible
You will be responsible for escalating issues where unable to support your customer
You will be expected to log & update the internal system
To ensure that the internal systems are up to date with all necessary relevant information.
You are expected to provide software support and assist with resets where possible
The ideal candidate will
- Have previous experience within Helpdesk/ Call Handler and / Or technical support
- Will have key Technical Skills
- Oral and written communication skills
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Problem analysis/problem solving
- Good Timekeeping
- Adaptability
- Attention to detail
- Working in a very pressurized environment
- Understanding of SLAs and KPIs
- Computer Literate
- Quick learner
- Flexible and adaptable