Helpdesk Advisor - Hybrid working

Job Title: Helpdesk Advisor - Hybrid working
Contract Type: Permanent
Location: Portsmouth
Salary: 21600
Reference: 1258672007
Contact Name: fran curtis
Contact Email:
Job Published: August 24, 2022 17:46

Job Description

Helpdesk Advisor  - Hybrid working 

You will have the opportunity to work 2 days from home and three days in the offices 

Location: Portsmouth

Salary: £21600 plus fantastic benefits and an opportunity of a 5% bonus
Benefits include:
Hybrid working 
Pension - up to 15% contribution 
Employee car scheme 
well being hours 
Employee car scheme 
Gym memberships 
Car schemes 
Holiday of between 25 and 30 days dependant on level of service 
Enhanced maternity , paternity and premature baby leave 
Learning hours
And several more 

Hours of work: Monday to Friday - 37/5 hours .

You will need to be flexible to work between 8am and 6pm on a rota basis 

Dynamite Recruitment are pleased to be recruiting for our industry leading client based in Portsmouth that are looking to recruit Customer Support/ Help Desk Advisors  individuals to join their growing team
As the first point of contact, you will be helping customers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions.  This means you will need to think on your feet, follow process carefully while remaining full of energy! 
You will be part of team who look out for each other, so it makes sense that you are good at building relationships.  That extends to our customers too, they need to feel that you are taking accountability for their issue, so whilst you will be targeted on how many contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
Key Responsibilities of a Helpdesk Advisor : 
  • Work across multiple accounts when required and across the entire customer journey
  • Take a lead in supporting all types of queries with the customers
  • Handle general customer communication via phone, email and web chat
  • Review customer reporting, identifying and correcting errors or exceptions
  • Updating and maintaining the internal systems with customer information
  • Book service, MOT and repair requests
  • Complete basic administration tasks
  • Investigating and resolving customer complaints
  • Identification and implementation of business and process improvements
  • Good customer service skills and experience
  • Enthusiasm for doing what is right for the customer
  • A high level of professional communication and relationship building skills
  • Advanced customer complaint resolution skills
  • Accurate data entry skills 
  • good attention to detail 
  • Be adaptable to change 
  • Ability to multi task and organise your workload
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on 02392 455422