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Helpdesk Advisor

Helpdesk Advisor

Job Title: Helpdesk Advisor
Contract Type: Permanent
Location: Petersfield, Hampshire
Industry:
Salary: £19000.00 - £20000.00 per annum + Additional services
Reference: BBBH4955_1535645786
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: August 30, 2018 17:16

Job Description


Helpdesk Advisor
Location: Petersfield
Salary: £19,000
Hours of work: Core business hours Monday to Friday

Dynamite Recruitment is delighted to be working in partnership with an award-winning, established business by recruiting a Helpdesk Advisor to join their already successful team.

The Helpdesk Advisor will provide technical support to clients by responding to and managing support requests.

Responsibilities:

  • Manage and respond to all external support requests via telephone, email, call - logging system and the company Helpdesk System
  • Take lead generation calls or enquiries directed from the website or collateral, and manage them appropriately
  • Manage issue through to its resolution achieving high levels of end user satisfaction
  • Help customers troubleshoot issues they encounter when necessary and provide actionable tips to resolve the problem
  • Provide training and support to end users, setting expectations based on agreed SLAs and processes
  • Ensure that all helpdesk tickets are responded to within expected deadlines
  • Recognise when to escalate an issue to second and third line support either internally or to partners depending on the product or system
  • Maintain relationships with third party software and hardware providers



The ideal Helpdesk Advisor will:

  • Strong IT skills with knowledge of Microsoft Office
  • Excellent communication and customer services skills
  • Organisational and time management skills
  • Ability to multi-task, work under pressure and to tight deadlines
  • A team player with positive 'can-do' attitude
  • Strong sense of ownership over work



To be considered for the exciting opportunity, please submit your CV and then give Amy a call on 02392455422.

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Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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