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Full Time Customer Service Representative

Full Time Customer Service Representative

Job Title: Full Time Customer Service Representative
Contract Type: Permanent
Location: Fareham, Hampshire
Industry:
Salary: £15000.00 - £16000.00 per annum + Brilliant Benefits
Start Date: ASAP
Reference: ABBH4620_1525451232
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: May 04, 2018 17:27

Job Description

Full Time Customer Services Coordinator - Fareham

£15,000 - £16,000 P/A (experience depending!) + Full Benefits!

Full Time - Permanent - See details of hours below!

Dynamite Recruitment is delighted to represent this growing organisation in recruiting for a Full Time Customer Services Coordinator to join their Fareham team.

The Role:

  • Handle a variety of incoming calls answering queries and questions from customers along the way
  • Cancelling and rearranging appointments on behalf of customers
  • Speaking with third parties and internal and external colleagues
  • Ensure information inputted on to the system is done with high levels of accuracy and administration tasks are handled with care
  • Transferring calls through to other departments and responding to various different emails on a day to day basis

The Hours:

The hours for these positions will vary however you will receive your rota well in advance!!

You will work an average of 38.25 hours per week and they will vary across the following shifts:

  • Monday to Thursday: 8am-4:30pm, 9am-5:30pm or 10:30am-7pm
  • Friday: 9am-5:30pm
  • 1 Saturday shift every 3 weeks: 10am-1pm

You will ONLY work 5 out of 7 days a week, you will NEVER work a Sunday!

The Ideal Candidate:

  • Will need to have some form of customer services experience which needs to have come from an office, call centre, contact centre or clerical environment!!
  • Will be customer focused and self-motivated to work to get calls answered and emails responded to quickly and effectively to ensure fantastic customer services at all times!!
  • Must have a good eye for detail and have basic IT skills (i.e. the ability to send emails and type information accurately.)
  • Must be a good team player and hard working!
  • Must have a sense of humour!

**Experience from other customer services environments including hospitality, retail & care may be considered depending on the stability of the individuals background!!**

The offices are easily accessible via car or bus, however they are not near to a train station!

If this sounds like the role for you then please contact Daniela at the Dynamite Office or apply now!

Keywords: customer service, call centre, contact centre, office, phone, complaints handler, claims handler, call operator, email

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.