Franchise Support Administrator

Job Title: Franchise Support Administrator
Contract Type: Permanent
Location: Portsmouth
Salary: £9.88 per hour
Start Date: Immediate
Reference: 1273248
Contact Name: Kaitlyn Treend
Contact Email:
Job Published: May 09, 2022 11:00

Job Description

Role: Administrator

Part-time position : 16 hours

Start Date: Immediate start

Salary: £9.88 per hour

Hours of work: Monday to Friday - 16hrs
either   4x 4hr PM shifts
or        2x full days 

Dynamite recruitment is proud to be working in partnership with a very successful business based in the Portsmouth area

Due to huge success our client is now looking to expand a specialist team and are now looking to recruit an administrator to join the team.
As an Administrator you will be responsible for supporting the business with all-round administrative tasks. There will be some Hybrid available.

Key duties will include
  • To process and follow up queries from franchisees in a professional and diligent manner using our customer relationship management software
  • Producing regular reports to manage queries and keep franchisees informed.
  • To update franchisees with product allocation details, collating responses and liaising with the group Allocations team
  • To provide general communication to franchisees, these may include (but are not limited to); Urgent Daily Product and Information, Product Recalls and Information required by Franchise team
  • To update records on communication status, collating activities from other members of the team
  • To maintain master databases with changes, adding new stores and records
  • To liaise with both Franchise Operations field team and Support Centre departments as required for new store openings and refits
  • To Inform Franchise Business Manager and Franchise Operations Manager of any issues that are affecting franchisees
  • To design, develop and maintain a weekly bulletin from information sourced

  To apply for this position, you will

  • Retail and or Customer Service experience  
  • Organised with a high attention to detail and can work to deadlines
  • Computer Literate and ability to carry out basic analysis of information with good experience of Microsoft Office
  • Accuracy, thorough and ability to follow instructions
  • Must be resilient and tenacious and able to follow queries and requests through to conclusion.
  • Confident and professional manner both personally and telephone manner. 
  • Ability to influence people to obtain results, excellent communication skills
  • Ability to empathise with franchisees and colleagues
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