FNOL - Eastleigh

Job Title: FNOL - Eastleigh
Contract Type: Permanent
Location: Eastleigh, Hampshire, S. E. England, England
Salary: Up to £17500.00 per annum + + Benefits
Start Date: Monday 14th October
Reference: BBBH6189_1568282320
Contact Name: Jessica Martin
Contact Email:
Job Published: September 12, 2019 10:58

Job Description

Customer Services Advisor – Claims Trainee

Starting salary of £17,500 P/A Training + Full Benefits!!

*Full Training Provided*

Full Time - Permanent - See details of hours below!

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Services Advisor – Claims Trainee to join their Eastleigh team.

This is a fantastic opportunity for someone looking for their first office-based customer focused role or for someone who is looking to continue their career within customer services!!

The Role:

  • Handle a variety of incoming calls, answering queries and questions relating to customers insurance policies
  • Ensuring that data protection checks are run on each customer calling in.
  • Collating important relevant information from the customer to open up their claim.
  • Manage customer expectations realistically.
  • Liaising with internal departments with strong and effective communication.
  • Overcoming objections and ensuring the customer receives a fantastic service.

The Hours:

The hours for these positions will vary however you will receive your rota at least 4 weeks in advance!!
Shifts will be between the hours of 8.30am and 8pm Monday to Friday!

You will also be required to work NO MORE than every other Saturday/Sunday and you will NEVER work both!! 

The Ideal Candidate:

  • Will have some form of customer services experience from ANY industry including hospitality, retail, care, front of house, call centres, contact centres and office environments!!!
  • Will be customer focused with great communication skills and good attention to detail.
  • Must have good basic IT skills and strong written literacy skills.
  • Will be educated to GCSE level or equivalent in both Maths and English.
  • Needs to be able to travel to and from Eastleigh for the hours detailed above - the offices are very easy to get to by bus or car!!

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