First Line Support

Job Title: First Line Support
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Salary: Up to £30000.00 per annum + Benefits
Reference: BBBH6386_1576227372
Contact Name: Katie Dalgleish
Contact Email:
Job Published: December 13, 2019 08:56

Job Description

First Line Support
Salary: £30,000
Full Time Permanent
Monday to Friday // 7.30am to 5pm

Churches Fire Security Ltd is an industry leading National Fire Security business who is rapidly growing and seeking a proactive and motivated professional to join their team. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the country.
We are now seeking someone to join the team in First Line Support to work from our Dinnington office.

The Role:
· First point of contact for all call outs coming into the business. Fixing these issues remotely or over the phone. Raising a call and passing over to the coordinators if this can't be done (approx. 700 per month)
· Providing over the phone technical support to engineers. First point of contact for engineer technical queries while on customer sites
· Providing over the phone technical support to customers. Supporting them with simple issues which can be resolved remotely or over the phone
· Providing technical support to office staff. Support with technical questions and understanding terminology
· Dialling in to customer systems remotely. Interrogating logs and fault finding to resolve customer issues promptly without the need of a site visit
· Ensuring connectivity to all our customers remote systems
· Review out of hours calls logged with our monitoring station from the night before.
· Reviewing further actions if an engineer can't fix an issue on site. Establishing whether the issue can be fixed remotely or if a return visit is needed. Review and support with decisions on what is need to resolve the issue.

The Ideal Candidate:

  • Will be an engineer wanting to come off the tools and into an office environment
  • Strong experience in fire and security systems
  • Strong communication skills
  • To be computer literate

Apply now or contact our Recruitment Team: 03330112328

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.