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Experienced Customer Services Advisor

Experienced Customer Services Advisor

Job Title: Experienced Customer Services Advisor
Contract Type: Permanent
Location: Fareham, Hampshire
Industry:
Salary: £16000.00 - £17500.00 per annum + Benefits
Start Date: ASAP
Reference: BBBH3761_1498501056
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: June 26, 2017 19:17

Job Description

Experienced Customer Services Advisor - Technology/IT Company

£16,000 - £17,500 P/A (experience depending) + Benefits

Full Time - Permanent - Monday to Friday

Dynamite Recruitment is currently recruiting for a technology services company in Fareham who is seeking an experienced Customer Service Advisor to join their team.

The Role:

  • Working to identify ways the business can improve through responses received in customer surveys
  • Building up strong customer rapport to contribute to customer retention and always ensure customer satisfaction
  • Handling a variety of inbound enquiries and any escalated issues where required
  • Looking at customer survey responses and putting together information to be used at monthly management meetings
  • Daily administration duties and responding to emails

The Hours:

This role is a full time position working 37.5 hours per week. You will work a combination of three shifts Monday to Friday which are:

8am - 4:30pm, 9am - 5:30pm or 10am - 6:30pm.

The Ideal Candidate:

  • Must have previous office based customer service experience - any experience in a Technology/IT/Software/Communications company would be hugely advantageous!!
  • Must be a strong team player
  • Will need to be able to use own initiative to make decisions
  • Must be able to build strong relationships with customers and suppliers
  • Must have good IT skills and have good attention to detail

For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.