|Job Title:||Engagement Manager|
|Job Published:||January 15, 2021 17:16|
£Competitive Salary + Benefits!
Full Time- Permanent
Core Business Hours
Dynamite Recruitment is currently looking for an experienced Engagement Manager to join a busy, forward-thinking client!
Assist with the improvement of customer support for all of the business’ services.
Ensure all products and services are accurate and up to date.
Produce canned responses, templates, and conversational architecture.
Take ownership of survey campaigns and measuring customer feedback.
Reporting to senior management of findings.
Produce customer journey maps and testing new routes.
Take responsibility for full customer communications and associated processes.
Follow an audit process to help improve customer engagement.
The Ideal Candidate:
Must have experience within an Engagement Management role to be considered.
Be educated to a Diploma/Degree level within Marketing/Media.
Must be proficient using all MS, Google Docs, Sheets.
Have an understanding of the WYSIWYG editor and HTML code.
For more information, please apply now and contact Zoe Gilliland/Jess Martin at Dynamite Recruitment!