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Call Handler- Nights

Job Title: Call Handler- Nights
Contract Type: Permanent
Location: Chichester
Industry:
Salary: 20000-25000 basic plus a bonus
Start Date: asap
Reference: 632011
Contact Name: Francesca Curtis
Contact Email: fran.curtis@dynamiterecruitment.com
Job Published: September 08, 2021 10:33

Job Description

Call Handler- Nights 
Location: Chichester
Hours: You will work 7 days on and 7 days off from 8pm to 8am  weekend work
Salary: £22500- £25500 
Plus you would receive a language allowance should you speak a fluent language / several languages of between £950 and £2350.00 additional on top of your basic salary

+ benefits including

  • Free on-site parking 
  • Free Health Cash Plan for cover towards treatment for dental, prescriptions and many more.
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • Annual Bonus scheme of approx 5%
  • Fully equipped gym and other social club facilities.

Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Advisors to join their team on a permanent basis.

You will be tasked with
  • Receiving inbound calls from customers abroad relating to an emergency situation
  • Understand the customer's situation, concerns, and current location whilst remaining calm and reassuring
  • Take accurate notes from speaking with your customers due to the severity of some calls 
  • To liaise with third parties to assist your customer with their emergency
  • To complete full administration to support with the calls and enquiries 
  • Using empathy and sympathy towards the customer's situation
  • Some calls may be taken  "real time" and you will need to be able to manage panicked customers with professionalism 

The right person will have/be:
  • People skills: be proactive, be able to project sympathy and empathy and be able to relate to the customers
  • Organised: able to prioritise tasks and a portfolio of client requests, and use multiple computer software
  • Communication skills: be proficient in both verbal, listening and written skills
  • You have proven customer service skills and experience
  • Will be able to quickly build rapport with people whilst remaining professional at all times.
  • Able to demonstrate a high level of attention to detail – essential
  • Previous emergency call handling experience - desirable but not essential 
  • b happy to work night shifts on a permanent basis 
To be considered please submit your CV Immediately 

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