Customer Support Manager
Salary: up to £35,000 P/A
Hours of work: 40 hours per week, Monday to Friday
- 33 days holiday including bank holiday
- On-site parking
- Healthcare scheme
- Contributory pension scheme
Dynamite Recruitment is delighted to be recruiting a Customer Support Manager for an independent manufacturer based in Gosport! This is an exciting opportunity for an ambitious and results-driven candidate to join a fast-growing and vibrant team.
As the Customer Support Manager, you will be responsible for:
- Leading, coaching and motivating the Customer Support team to providing an exceptional service to all customers.
- Ensuring all work requests are processed on to the system accurately and delivered efficiently.
- Overseeing the stores and logistics functions and making sure all goods are shipped in accordance with company policy.
- Working closely with internal departments to launch new products and services and promote sales.
- Attending customer service review meetings and making sure feedback is reported and monitored for trends.
- Monitoring the team's performance and objectives, ensuring all targets are achieved.
- Conducting team appraisals/ performance reviews and disciplinaries when necessary.
- Managing continuous improvement in accordance with business plans.
- Enforcing the company guidelines including ISO 90001
The ideal Customer Support Manager:
- Must have proven and excellent people management skills ideally within a contact/call centre environment!!
- Must have a good understanding and knowledge of import/export of goods!!
- Will have great leadership and relationship building skills!
- Will have strong verbal and written communication skills!
- Will be results-driven with the ability to work under pressure to tight deadlines.
- Will be PC literate and able to use Microsoft package.
To be considered for this exclusive opportunity, please submit your CV and then contact Amy at Dynamite Recruitment!!
Key words: customer service manager, customer support manager, contact centre manager, import manager, export manager, team leader, supervisor, ISO 90001, manufacturer, Gosport, team building, relationship building, performance, appraisal
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.