Customer Support Executive

Job Title: Customer Support Executive
Contract Type: Permanent
Location: Portsmouth
Salary: £18,000 - £18,900
Reference: 1156289
Contact Email:
Job Published: August 05, 2021 14:32

Job Description

Customer Support Executives
£18,000 - £18,900
Monday to Friday – 8am – 4:30pm or 9:30am 6pm
  • 25 days holiday plus bank holidays
  • Competitive Pension Scheme
  • Discounts on the high street
  • Life Assurance
  • Discount on vehicles
Dynamite Recruitment are pleased to be recruiting for our ambitious client based in Portsmouth that are looking for Customer Support Executives to join their growing team
As the first point of contact, you may be helping drivers on the phone to order a car, book a service, arrange delivery of a vehicle, booking repairs & chasing manufacturers, while juggling a busy inbox and watching out for web-chat questions.
You will be part of team who support each other, so you must be good at building relationships. That extends to the drivers too, they need to feel that you are taking accountability for their issue, so while they target you on how many contacts you have handled, they will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
Key Responsibilities
  • Work across multiple accounts when required and across the entire driver journey
  • Take a lead in supporting all types of queries with the drivers
  • Handle general driver communication via phone, email and web chat
  • Arrange courtesy cars for customers
  • Become an advocate of our products and services
  • Review customer reporting, identifying and correcting errors or exceptions
  • Updating and maintaining their CRM system with customer information
  • Book service, MOT and repair requests with the garage network
  • Complete basic administration tasks such as logging and posting fuel cards
  • Investigating and resolving customer complaints
  • Identification and implementation of business and process improvements
Skills and Experience
  • Excellent commitment and engagement with the business
  • Enthusiasm for doing what is right for the customer
  • A high level of professional communication and relationship building skills
  • Advanced customer complaint resolution skills
  • Exemplary productivity and adherence to KPIs and targets
  • Accurate data entry
  • Ability to multi task and organise your workload
  • Experience within a Contract Hire or Fleet Management business, or the motor trade
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
  • Ability to learn and master in house systems quickly
  • Deliver on the promises you make
  • Great attention to detail
If this sounds like your next role, please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422