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Customer Support Executive

Vacancy Title: Customer Support Executive
Contract Type: Permanent
Location: Petersfield, Hampshire
Industry:
Salary: Up to £18500.00 per annum
REF: BBBH4767_1530007405
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 19 days ago

Vacancy Description

Customer Support Executive

Location: Petersfield

Salary: £18,500 rising to £19,000 after 6-12 months.there will be further opportunities for the salary to increase thereafter

Great Salaries available plus fantastic benefits which include the following

  • 25 days annual leave + bank holidays
  • Sick Pay at full pay 1-20 days, half pay between 21-40 days
  • Auto Enrolment Pension Scheme
  • Life Assurance 4 x your basic salary
  • Long Term Disability Insurance (after 2 years' service)
  • On-going Training and Professional Development
  • Free to use gymnasium & keep fit classes (after induction)
  • Weekly, fresh fruit supply provided by the business
  • Free tea, coffee
  • Free on-site parking
  • Free to use Barney Bikes

Hours: 37.5 hours a week - 8 hour shifts between 8am-8pm Monday to Friday

1 in 3 Saturdays 9am-12:30pm

Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing businesses

Our client pride themselves on their excellent customer services and as a result are now expanding their customer service team to support with huge growth plans

It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!

As a Customer Support Executive, you will assist a variety of customers on a daily basis via the telephone with their needs

Each requirement will vary, and no two days will be the same

Your key duties will include the following

  • Act as a main point of contact for customers via email and on the telephone
  • Being patient with customers, and taking the time necessary to deal with all queries effectively
  • Establishing a strong relationship with customers in order to understand their needs
  • Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
  • Support customers in finding an appropriate resolution
  • Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
  • Processing of partial and full financial settlements, when requested by the customer
  • Liaising with all other departments within the business, and third parties to manage expectations
  • Complete administration to support the above

The ideal candidate will have the following

  • We are seeking individuals with a strong sense of Customer Service
  • We are seeking someone with good customer service experience
  • You will have good computer skills.
  • You will have the ability to assist a variety of customers
  • You must be organised and able to multi task

This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.

This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.