Customer Support Analyst
Location: Fareham
Salary: £23,000 - £26,000 P/A + full benefits
Hours of work: 9am – 6pm, Monday to Friday
 
Dynamite Recruitment is delighted to be recruiting a Customer Support Analyst for a business in Fareham! This is an exciting opportunity for an individual to join a dynamic and vibrant team!
 
My client offers a fantastic training, amazing benefits and a modern, first-class working environment.
 
The Customer Support Analyst will:

• Report directly into the Department Manager whilst working as part of a small team.
• Monitor CSA’s performance to ensure the best level of service is being delivered to clients.
• Identify opportunities for improvement in the processes or systems within the department by evaluating the quality of work done.
• Collect, analyse and summarise call centres data and trends to produce reports.
• Attend weekly/monthly calibration sessions and assist with training and development of call centres.
• Manage absence and lateness.
• Maintain the inhouse system.

 
The ideal Customer Support Analyst will:

• Have a proven background in Team Leading, Supervising or Managing a small team in Customer Service.
• Must have experience in call listening, quality assurance or providing training in a contact/call centre.
• Have strong communication skills and able to liaise with senior stakeholders.
• Be analytical with a keen eye for attend to detail.

 
To be considered for this role, please submit your CV and then contact Amy at Dynamite Recruitment!!