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Customer Success Manager / Account Manager

Job Title: Customer Success Manager / Account Manager
Contract Type: Permanent
Location: Fareham
Industry:
Salary: 28000 plus 5K bonus
Reference: 1266725
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: April 22, 2022 17:31

Job Description

Customer Success Manager / Account Manager- hybrid working available
 
Locations : Fareham area
 
Hours of work : Monday to Friday – 35 hours a week
 
Salary : £28000 - £30000 although may be negotiable plus a team bonus
Plus, fantastic benefits which include
  • Private Medical Insurance (after successful completion of probation)
  • Company pension (NEST)
  • Team Bonus Scheme
  • Friendly working environment
  • Dogs allowed in the office
  • 10% discounts in several shops and restaurants
 
Dynamite recruitment is working in partnership with a very well-established independent business who are a leading in their industry
 
Our client provide an extremely unique service and are continuing to win contracts which in return means that they now need to expand the Sales and Customer Service department
 
As a result, our client is looking to recruit a Customer Success Manager
 
As a Customer Success Manager you will be responsible for engaging with customers and partners regularly to build loyalty, improve profitability and ensure company success, as well as securing growth through both existing and new customer and software partner relationships.
 
Our client care greatly about our people, so you will receive the support, development and leadership needed to thrive and keep the business driving ahead. This is a fantastic opportunity to join the company at an exciting stage of expansion and development, growing with the role and leading a brand-new team! 
 
The key duties of the Client Success Manager are as follows :
 
  • Working with customers and third-party partners through the various phases of their customer journey.
  • Assisting customers in using the service effectively.
  • Developing and maintaining excellent relationships with all customers and partners.
  • Guiding and facilitating customers through knowledge bases, onboarding, demos and best practice.
  • Addressing and resolving customer queries and complaints, professionally and cost-effectively, to ensure a ‘win-win’ outcome.
  • Acting as the main point of contact, supporting positive engagement between users and internal team members.
  • Communicating and collaborating with internal team members to ensure the best possible customer experience.
  • Providing accurate and timely feedback and reporting as required on existing account progress, risks, opportunities, and forecasting.
  • Developing a thorough understanding of new and existing customer needs and requirements to contribute to the longer-term business strategy.
  • To support with the development of the customer success team , recruitment and team leadership
  • To support all clients with all round administration
 
The ideal Client Success Team Leader will have /be
 
- Experience of developing and retaining clients.
    
-Experience of analysing data and statistics.
    
-Experience of managing multiple professional relationships.
    
-Experience of line management or supervising others.
    
-Experience of handling customer complaints.
    
-Able to build and manage relationships with customers, ensuring an exceptional level of service.
    
-Able to manage own workload and prioritise work.
    
-Able to build rapport, develop and maintain long-term relationships with both internal and external stakeholders across all levels.

-Strong team player.
    
-Full UK Driving Licence and access to a car.
    
-Excellent communication and customer care skills.
    
-Positive and enthusiastic with the confidence to speak to customers on the telephone.
-Extremely organised.
    
-Excellent problem-solving skills.
    
-Proactive in approach to building customer and partner relationships.

-Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development.
    
-Committed to continued professional development.
    
-Demonstrable ability to exercise initiative.
    
 
    
Desirable skills:
 
    
-Creative thinker with the ability to manage expectations within a           demanding environment.
    
-Demonstrable experience in key/strategic account management, preferably gained in a related field and associated customer needs.
    
-Ability to build and develop senior-level relationships within related sectors, i.e., Principals, Operations directors, Practice managers, etc.
    
-CRM/practice management software knowledge.
    
-Strong IT skills including experience of using Office 365.
    

To be considered please submit your CV asap
 
INDDYN